"Waited 3 weeks for my granddaughters…"

Waited 3 weeks for my granddaughters 1st birthday gift. When I called to Check status I was told that it was on back order for at least two months. I was told that someone was supposed to reach out at the time of my order but that didn’t happen.

"Excellent quality!"

Excellent quality!! Puzzle Stool arrived early!

"Perfect custom mattress!"

Perfect custom mattress!

"Baby sheets and crib mattress"

I placed my order online once I completed my order I realize I ordered one too many of the sheets, able to call and immediately speak to customer service representative who fixed my order. My order arrived on time and exactly what I wanted.

"Unhappy with Delivery Time"

I'm disappointed that I have ordered three (3) Puzzle name step stools and have not received them yet.
One was ordered in December, 2022 and I still have not received it.
I ordered two more in the beginning of February and I still have not received. I do hope I receive them soon.
I do love the quality of the step stools and that is why I continue to order them from you. But, the waiting time is not very good.

"The custom made mattress fit the cradle…"

The custom made mattress fit the cradle perfectly. It is a great mattress for a great price.

"Custom mattress"

Quick ship but mattress was kinda cheap feeling.

"Good customizable options. Live customer service and online account service wasn't great."

I liked that I was able to customize the size of the cradle mattress. However, access to my account was complicated--I had to actually put something in my cart and click through to pay and then log into my account. I am still not able to just log into my account.
My account never showed that my items were shipped--always in process. When I called directly the person I spoke to had limited information. My order was placed on February 2. I called on February 13 for an update since nothing seemed accurate on my account page and was told I'd have my items around the end of the week--February 16. My items finally arrived February 24.

"Not what I expected"

I ordered a customized mattress,it wasn't cheap and the mattress arrived with a cut in the plastic cover. I try to reach customer service and they never answer my emails. I wasn't able to sign in to my account to see the status of my order i try to reach costumer service but i never got a replay. It just appear on my door one day.

"Wonderful baby products at great prices…"

Wonderful baby products at great prices and very quick delivery!