"Exactly what I wanted"

Exactly what I wanted, low price & quick delivery. Would use again

"Excellent service"

Excellent service, fast return and refund when my shoes started splitting after 4 months of wearing and nearly 300k of running!

"Rapid service - great!!!"

This was a suggested item for my foot issues, from my biomechanics expert. Delighted with the product and particularly the service - ordered Monday morning, arrived Tuesday lunchtime (first class Royal Mail). Also pleased that contact/ advice is offered if needed, I'll definitely use the site again.

"Great service overall"

Great service overall, would recommend

"Dmytro"

Fast shipping, Everything's great!

"Excellent service"

The products stocked are top class, and the service was excellent. On each occasion I've ordered, it has been dispatched the same day. I wouldn't hesitate to order from them again.

"One star, or five?"

This shop gets five stars for its product range.. it sells a lot of good stuff at reasonable prices.
But it gets one star for customer service. I ordered a pair of waterproof overtrousers. The shop and the website told me size L was 35-38" waist, perfect so I ordered a pair. But when they arrived they were size L all right but they were 34-36" and too tight.
I had a week to sort it out before I set off on a trek but despite a number of emails I could NOT get them to understand the problem at all. They just said, oh, send them back .. at my expense, and no useful suggestions as to what they would do then. And no apology for their mistake. Their website said XL was 39-42" which would be far too big but they would not tell me what they actually had in stock.
I have written it off to experience but I have learnt a lesson, which is not to trust anything this shop says about sizing. Only buy from them if you have plenty of time to sort out problems. And be prepared for them to blame someone else, either you, or the manufacturer, or both. Poor.

"Sent me the wrong size socks initially"

Sent me the wrong size socks initially, but when I pointed out their mistake (with a photo) they immediately sent the right pair by first class post, no argument. Can't complain at that.

"Simply the best site for all things ultra"

Simply best place for advice and products. Keith is a total star and delivery and service always impeccable

"Fantastic all round service"

Fantastic all round service, very user friendly website, incredible choice of running shoes. Very reasonable prices. Great communication, quick, free delivery. Nothing negative to say at all. Ordered my shoes about 10 days ago, received them within a couple of days, just ordered a pair now for my other half. Can definitely recommend.