"Easy to set up although it can be time…"

Easy to set up although it can be time consuming becuase there are so many features but now it's live it rocks. Get this if you wnat a store that converts

"My conversion rate doubled with this theme"

I've been SO happy with this theme. I'm OK at IT and needed quite a bit of support to get started.... but Wow! The customer service was incredible! They responded literally within a few hours every time, and the instructions were so clear. I'm thrilled with my website and can't stop looking at it!

"Buyer beware"

Buyer beware! Yes, it looks good, flashy and slick, conversion tricks are neat but after we installed it within 2 weeks our Shopify and Google page speeds tanked by over 50% and our SERP results vanished. If you care at all about SEO and page ranking definitely do NOT use this theme!

"Not good"

Not good, great, excellent as advertised. I bought a 200 dollars package and the customer service is not 24/7 as advertised. Besides of that, for what I've seen, material I've received, the step-by-step guide is not detailed as needed.

"I was very excited with using…"

I was very excited with using Shoptimized but now I just want to throw it out the window and get my money back.

I'm currently seeing if I can work with someone to help but here's where my issues lie:

The biggest issue currently is their customer service lacks. I sit in chat all day (west coast 8-5) with just a "Looking for an agent" notice. No hours were posted. No 24/7. Which means I spend all day trying to locate my answer and half the time, I either find it or I can't.

Their knowledge base is too basic for me and not always searchable. They need a forum for people to post, answered, and then let other customers search. That would be have been best, at least for me.

Some of their information is not updated. They tell you to uncheck or check something and half the time it's not labeled correctly in the new installment.

Their counter is too basic and only is used for free shipping. I need it to say other things like "receive your item before christmas by this date" with the counter on header and in the product.

There may be a work around in the product but I can't find one at least for the header.

I can't seem to get the bulletins/checklist to work.

They force you to use Klaviyo or Mail Chimp. My answer for a work around was talking to the developer I'm currently using. The work around I'm coming up with is using Klaviyo or Mail Chimp to accept emails but moving them to what I'm using now (I have a better deal and can't afford MC and K's prices).

I had apps to use some things (some free and some are not) and the point of this Theme was to remove them so I don't have to pay for them. Automizely that I use which is free is not friendly anymore with Shoptimized. This means more money to pay if I want a proper counter, which supposed to defeat the purpose.

And I can't get my homepage to center! When I ask them for help I got the "you need to resize your images and reupload them" which has nothing to do with centering!

I really want to like this. I'm willingly to hire someone cheaply (as I used up what I had left from Dec Profits) to help fix it but I may ultimately get my money back and put it towards someone who can actually make a nice site.

"Stay away from shoptimized 5.12"

I bought shoptimized 5.12 theme for my drop shipping shop and had very bad experience.
1) Mega menu was not working properly, when menu was created and title name entered, it could not display full text if two or three sub menus were added. A ticket was opened with support and issue was resolved. I asked how it was resolved and no explanation was given so that I don not run into same issue. The same thing is happening with my second store and I have contacted support, now 3 days still waiting.

2) Shoptimized 5.12 will greatly impact your speed. My first shop speed dropped from 50s when using a different theme down to 2. it was impossible to open page on a device. - Same thing Ticket open with support no response

the old shoptimized 4.12. though it has less mega menu it is working and speed are around 15. still bad but site is running some now.

"Fantastic customer support"

Fantastic customer support. Thank you, PJ for your help.

"Great experience"

Great experience, I.m new at Shoptimized and menu is big and really needs support. Thanks to the PJ Guerrero now I feel a bit more acquainted with page and feel also a bit more confortable working on it.
Still think the page needs a search bar but support helps a lot!!

"The Best support ever!!"

PJ the support guy was very professional, thank you!

"This Theme has everything I need and more."

This Theme has everything I need for my Ecom businesses. From the visuals to the systems, everything is in place for high conversions and customer engagement.

It does the Job well, without the bloated extras of other Themes, and you can fully customize it as you wish.

And to add, customer support is top notch as well. Prompt and diligent. They helped me solve my issues in a matter of minutes.

Overall, very satisfied. I feel I should recommend this to more of my friends.