"Secure packaging and fast shipping"

Great selection of difficult to find wine!

"The bottle was damaged and they would…"

The bottle was damaged and they would not provide a refund.

"Ease of Ordering; significant Delivery issues."

Pre-delivery: ease of ordering, personal customer service was very good. Delivery: the wine was delivered one day later than "overnight" paid for; wine had leaked during transit, and the front label was badly stained. A major disappointment, given the price of the bottle.

"Great customer service and great prices"

Great customer service and great prices

"Easy to work with!!"

Easy to work with, found some amazing vintage wine and was at my house within a week for a friend's bday!

"Great experience"

Fantastic service and delivery

"Wine arrived late"

Wine arrived late. I was traveling for the 4th. When the driver delivered it, I was away. I spoke to him remotely. The driver suggested I refuse it to be returned and shipped again. Estate was prompted in answering emails, but refused to ship a new bottle.
I had a similar issue with wine.com.
They refunded me right away.

"Turning a negative into a positive "

I had trouble with the delivery of my wine. Drew was very responsive and after a bit of back and forth via email, Drew picked up the phone and we resolved the issue to my satisfaction. He took what could’ve of been a negative experience and turned it into a positive one.

"You shipped it to the wrong address"

You shipped it to the wrong address. When I contacted you about the issue you told me it was your mistake and that FedEx would return it to you and you would credit my credit card. Then I received a notice from FedEx saying they delivered it to the mail room at the club ... I'M NOT THERE !!!

"Drew is extremely knowledgeable and…"

Drew is extremely knowledgeable and made the experience so simple and easy, great choices of some vintage wines for me to choose from, the wines were delivered the next day as promised, truly a seamless transaction!! Would use estate wine brokers again in a heartbeat, thx again, Russell Douglass