"Did the order to get the 2006 Amorone"

Did the order to get the 2006 Amorone - and added 2 just to try your service more. The Amorone was struck from the order and the other 2 were sent to me. I'd have cancelled those 2, with the out-of-stock, if given the choice.

"Customer service is amazing"

Customer service is amazing. My special bottle of wine was a huge success! I’m so thrilled!

"Easy order with great communications."

Easy order with great communications.

"Seamless and on time"

from placing the order to receipt of properly packaged bottles the EWB experience was seamless and on time

"Requested ice pack before delivery to…"

Requested ice pack before delivery to Houston recently. Showed up with no ice pack.

"I made a small mistake on my order"

I made a small mistake on my order, which I caught right away and messaged about. They got right back to me, helped me fix it, and were super nice!

"2010 Barbaresco"

I ordered the 2010 Barbaresco. My cart said ‘Barbaresco’, the three emails regarding delivery updates said Barbaresco, BUT, what was actually delivered was a Barolo.
I specifically ordered the Barbaresco to replace a bottle in my brother’s wine cellar. He and I had discussed this purchase of Barbaresco, and then when he got the Barolo he was 1. disappointed in me
2. dissatisfied with the delivery
Score 1 star for Estate Wine Brokers
Very dissatisfied, would not recommend this wine broker.
However, after I contacted EWB to complain and told them how my experience with them was below standard, they did offer to try and fix it. However my brother rejected their offer as unreasonable. He did not want a stranger stopping by his home.
That said I raise my rating of EWB to 3 stars. They offered one solution and it was not enough.

"Personal attention"

Had problems placing an out-of-state order so I left a message requesting assistance. Response came very quickly and changes were made allowing me to place my order. The wine arrived well packaged and was exactly what I had ordered. THANK YOU!

"Good wine at a fair price"

Good wine at a fair price

"Great experience"

Great experience, wine arrived safely, store was very communicative.