"Just wanted to do an update on my…"

Just wanted to do an update on my previous review.
The transaction I wrote about on Monday finally got sorted. So thank you for that.

"Avoid Cobra Barrows/Tippers"

So, I bought a product from Mowers and Spares, it is not as described, so I sent in a complaint, their reply is below.

I have already spent £45 on new wheel bearings and a tyre tube and the barrow has only been used for less than 2 weeks.


Good morning John,


Thanks for your mail,we are not manufacturers, but dealers.

All the descriptions on our website are presented in accordance with the information given by the manufacturer.


Here’s the link for the manufacturer’s website where om:

You should contact the manufacturer directly regarding below issue.

Kind Regards


Mowers & Spares



From: JP Reid
Sent: 01 August 2023 08:37
To: sales
Subject: Cobra GTT400HD 300KG Push/Towed cart

Good morning,

I recently purchased the Cobra GTT400HD Push/Towed cart from yourselves on the basis of the reviews and your claims to what it was capable of, ie "
This useful dump cart converts from a push cart to tow cart by simply unfolding the hitch and has a 300kg maximum load capacity.

The Cobra GTT400HD dump cart features a one-piece non-corrosive polypropylene bed. It is equipped with pneumatic tyres which are made up of two parts; the outer part is tough rubber with tyre treads and the second part is an inner tube filled with air placed inside the outer piece. This not only makes the GTT400HD easier to handle but is ideal for rough or bumpy terrains, such as outdoors and on gravel.

Whether the job is getting rid of garden refuse, hauling firewood, moving sand or dumping gravel Cobra carts will undertake tasks safely, reliably and efficiently for years to come.



I have done no more than 2 dozen runs in total in a horse paddock with loads of horse manure between 40 to 80 kgs, towing the cart behind a quad.



I have had a puncture on the "inside", of one wheel, and now all 4 wheel bearings have smashed up, the quality of these bearings are very poor and not stamped and are more suited to child's push toy than a heavy duty wheel barrow/cart.

Your description of the item is totally misleading, If you were to put a load anywhere near your claimed 300Kg payload in this cart, it would most definitely collapse, probably at a standstill.

I am most disappointed with this item and feel I have been totally misled by the description given, this cart is unfit for the purpose stated.

I understand there is a 2 year warranty for parts and labour, but I see no point in replacing parts on a useless item, as these parts will last no longer than the original parts.

Yours most sincerely

John P Reid

"Very disappointed with a time sensitive…"

Very disappointed with a time sensitive order.

Checked with the office. Yes they had the parts in stock.

Delivery statement on website - “…All machinery orders between Monday - Thursday and before 2pm will be processed and despatched the same day, aiming for next day delivery. This applies to spare parts. Should any spare part be out of stock or a special order item, you'll be contacted accordingly to see how you want to proceed with your order..."

“…All in stock items on your order will be despatched within 1-3 working days…”

This is taken from the invoice received. Which to trust??

I cannot say how long it was before the parts were picked and despatched but I placed the order on June 28th but did not receive the parts until July 14th. 16 days.

Just not good enough.

"Excellent delivery service"

Excellent delivery service. Order placed midday(ish) 4 July and arrived 1130 on 5 July.

Bit confused though why the despatch note with the items is from Henton & Chattell, Nottingham when I placed the order with Mowers & Spares, Prenton, Birkenhead.

Finally, if ordering please check with M&S that they offer free delivery as per the big green icon on their website. I missed it when placing my order so thought nothing of it when automatically charged delivery costs at checkout. The discrepancy between the website info and reality is the reason for the 4* review.

"Wrong and wronger yet! AGAIN!"

Carefully chose a spare part (drive belt) from their authorised list. Clearly stated it was for my machine. Except it wasn't. Should have been 490mm circumference, not 410 as delivered. Significant difference for a small scarifier. I contacted them. They are still ignoring me. Found a 'proper one' elsewhere.

UPDATE. I chose the part for my machine - from the explode parts diaqram for my model, the one they were advertising. Their list, our machine, their part. They have tried to blame me for 'choosing the wrong part'. Now they say I contacted them over a bank holiday weekend. That, too is untrue. I contacted them on Wed 3 May. All adds up folks. Done here.

"My go-to mower spares company from now"

Parts ordered PM, arrived the next day- competitive prices too. Paul replied to my message promptly with sounds advice. This is my go to place for all mower spares from now on - if only all companies were this efficient. Keep up the good work 👍🏻

"Thank you. …"

After a call I being talked through ordering the part I made the order and next day the parts arrived, thank you. Brilliant experience, thanks again.
Any parts needed in the future will be ordered from you.

"Good service"

Good service!

"Awful from start to no finish"

Awful. First the item went missing and a refund was agreed (after many phone calls) then the item arrived a month late. Terrible packaging, parts missing so that it was unusable. No refund and no correspondence I am now out of pocket and have had to take item to the tip. Seems like a trend with this company I would avoid them they seem like criminals who are selling faulty products and providing no refund

"Truly terrible service"

Truly terrible service, item ordered 13th October, arrived poorly packaged and missing parts. Terrible correspondence regarding the matter, eventually picked up on 7th December after various vague updates and chasing. 10 days later I still have no refund and they wont respond. AVOID THEM!!