"I Had a resin driveway installed in…"

I Had a resin driveway installed in December and although the company Apple used to sub the work out too did an extremely good, the cheapo plastic drainage cover that runs along the front of the drive keeps popping off when we drive over it. I have contacted Apple twice over the last seven to eight weeks and still nothing has been done. So much for customer service! It just goes to show you don't always get what you pay for.

"Hot Tub purchase and installation."

Hot Tub purchase and installation.
Couldn't fault them. These guys weren't just delivery people as expected. They spent time cleaning it, making sure it was positioned exactly right, installed the electrical bits and filled and checked everything was working well. After a thorough lesson in chemical I would need to use and how to maintain, I was really impressed.
Great service, no sales calls since....possibly down to GDPR and the right to be forgotten but in anycase great service and product.

"Hot Tub Installation"

I have just had a hot tub installed and I must say the service from start to finish has been exceptional! It's been great having a point of contact in Andy Downes who has been profrssional and kept me informed every step of the way. It has been great not going through a call centre and speaking to different people explaining things from the start. On the day of installation the team were with me by mid day which I didn't see as an issue. Andy phoned me and apologised they wernt there first thing and sent two bottles of champagne to say sorry for the delay!?

Jason and Josh from the installation team have been amazing too! Lovely and friendly, made sure I was happy explaining everything chemical wise and have left the garden spotless and tidy! Having people in my home I trust is so important and I felt comfortable and safe knowing they were on hand.

I must say probably the best service from a company from start to finish! I won't hesitate to shout about you guys from the rooftops!

I don't get the negative reviews! Each to their own! I can only talk about my experience and have had my fair share of awful from other companies in the past..this experience was faultless!

"High pressure sales company."

I was interested in getting a quote from this company to replace a carport. The lady I spoke to was insistent that my wife should be present when the salesman visited. I tried to explain that due to my wife’s job, this may not be possible. She was extremely rude and said that my wife MUST be present! As a result, I ended the call. Seems like a very high pressure sales company to me, and don’t recommend.

"Shop around. Saved myself £4,200 by avoiding Apple."

Apple came to my house to quote me for 4 new casement windows and a composite front door.
Endured an hour long science lesson on their windows, then a further 45 minutes on options and what we want and how good Apple are.
Given a 1 year guaranteed price of £10,000!
With all of thier 'offers' and deals, buy it now price of £7,200.
I told them Anglian quoted me £5,800 and he matched it instantly.
We said we need to think about it as we were due to get a few more quotes.
He then brought it down to £5,000 like that and when I would not agree there and then, he got defensive and pushy.
When I didn't agree, I had to sign to say I rejected thier quote and he rudely packed up and left. Horrible sales man who really put me off considering Apple.
I was quoted £3,000, £3050, and £2975 by three different local companies with great reviews on Checkatrade.
The company I chose have been fantastic and did a brilliant job. Saved myself £4,200 by avoiding Apple.
Shop around people. Do your homework.

"Had 3 windows fitted from Apple few…"

Had 3 windows fitted from Apple few weeks back, very happy with all the work start to finish. Clean tidy and on time. Will always go with Apple for my future projects!

"Excellent windows, doors and service!"

The fitters were excellent. Friendly, polite, tidy and they did a marvellous job. The windows are door are great, with minimal touch up work required. I’m not quite sure how they managed to fit 6 windows and a front door and removed all the old ones. A really great job.

"Absolute joke of a company"

Absolute joke of a company. Surprising considering what they must spend on advertising and free call phone numbers!

Totally faceless company 0800 number answered by faceless call centre who can only arrange for someone to "call you back" and never do. Website enquiry about the same.

Employs door to door "children" sales team only able to book appointment for sales team WHO surprisingly (not) don't turn up.

Worth remembering - and how many times does this need saying - sales team work on commission only basis. Therefore not likely to turn up if "bigger fish" available.

How hard was it to get one window replaced? Forget Apple and went to a local window firm who did the job successfully!

"I have had my Apple Conservatory…very pleased"

I have had my Apple Conservatory installed in SW London for three years now and love it. From the installation to the customer after care I have to say it has been top, friendly and efficient. I have had to call them back for minor issues a few times and there has never been any quibbles about putting it right, even going out of there way to correct a problem when a charge might have been incurred. The only down side, but this might be because I'm not in their local area is that appointments don't seem available very instant, maybe up to a month. However as I've said great experience to date.

"Honestly, unless you like pressure sales give this company a wide berth"

Honestly, their sales team are absolutely terrible, unless you agree to a) your husband also attending the sales meeting , because the ‘wife’ clearly isn’t a decision maker and b) to a minimum of 3 to 4 hours for the sales meeting then they are extremely rude to you. They pay their designers for just one meeting and work in the principle that if they stay long enough you will give in and agree to buy there and then. That sort of pressure sales is what gave double glazing salesmen a bad reputation in the 80’s and I thought things had moved on but clearly in Apples case not. However good or otherwise the product is they won’t be getting our business.