"Rude sales team"

Rude sales team who won’t let you get a word in when you talk to them I was only making a general enquiry but they just don’t listen when they do let you speak. Will not be going any further with them at all.

"Total shambles"

We had a bungalow completely refitted with new windows and doors.The fitters were excellent,prompt,polite and good workmanship.However,that cannot be said for higher management. Surveyor ordered wrong windows for kitchen,did not include under sill brackets and when questioned he stated we should hav3 made it clear on survey.WHICH WE DID.
When front door side panels were fitted they were black lead not silver as the rest of the house,guttering not completed ,chrome handles not supplied as requested and clear glass in kitchen windows not leaded.
The kitchen panels had to be refitted THREE times to them not alining correctly. On hearing that the side panels for the door could not be delivered due to no bubble wrap,that certainly took the biscuit. The side corner for gutter took three attempts before it was put right and after an overflow from guttering that was fixed running upwards all now appears correct.
It has taken nearly 5 months to complete the contract to our satisfaction.
When asked to speak to higher management re compensation for our time and harassment,we were told we could go no higher than a site manager
We were informed thatApple did not recompense as they employed staff to correct errors that inevitable went wrong when dealing with building works. After some hesitation we were offered£200 which we took and were told that the site manager would be hauled over the coals for offering such an amount.
We are thoroughly disgusted and fed up with Apple and would definately not use them or recommend them at all
The Company has no networking system amongst departments,telephone calling is a joke and although,through utter exhaustion and frustration we have accepted the £200 payment on speaking to friends who are solicitors and businessmen they feel it is a shoddy jester.
Thank good ness for the Company who recently installed our new patio doors. One price given at survey.No haggling. Fitted perfectly within two weeks. Paid in full with complete satisfaction. Phone calls answered promptly and were able to speak to top management if required.

"They won't take 'NO!!!' for an answer..."

Copied from my Google review:
"Product is passable, however the fitters were very professional (I believe they're sub-contractors) and the fitters' after sales service is a lot more professional than their sales people's.
I advise you use a false phone number if you buy here as you will be bombarded with nuisance phone calls forever afterwards. Despite numerous requests to cease, and two complaints to the TPS, they still persist in phoning me up trying to sell me more kit more than two years after my initial purchase."

"The builders/ fitter /plasterer where 5…"

The builders/ fitter /plasterer where 5 stars but what let Apple down was at the beginning the lack of communication.

Other than the above I would highly recommend Apple.

"new Doors and window"

No problems everything went to plan.

"Excellent service from start to finish"

Excellent service from start to finish. No pushy sales talk,installation team excellant ,friendly tidy clean. Would highly recomend

"Waste of time"

Waste of time. Arrogant sales man and a price of £18k for a £7k job of replacement of conservatory roof. Also had the audacity to say "Well why do you need any more quotes??" Would not use or recommend the company.

"Bizarre company "policy""

Similar experience to previous reviewer.
They insisted that my wife was also at home as a condition of providing a quote. Quite bizarre in this day and age.
Further, the surveyor gave me a verbal quote without discussing materials, showing samples etc.
The next day I get a phone-call asking if I have accepted the quote.
When I request the quote in writing I'm told that "providing quotations in writing is not Apple's policy."
Probably not illegal, but suspect practice. Best avoided.
Those who have this company 5 stars may well have had a different experience or simply agreed immediately without considering other quotes?

"Company policy? Really?"

I would like to be writing this review as a customer of Apple Home improvements but sadly I didn’t get as far as having a quote from them. I requested a quote online and was called by a representative and after establishing what I was interested in and how I had found them (a personal recommendation and knowing they have been around for 20 years) I was told that it was company policy only to visit my home if my husband was present! Do they seriously think in this day and age that a woman can only decide on the design, cost and payment of doors with her husband being present? It wasn’t that they wouldn’t come if I was the only one in the house, as I told them my sister was here with me, but specifically that my husband had to be in the house (not even in the same room). Seriously Apple, you need to get into the 21st Century with these outdated and clearly confused values. I’ll be spending MY hard earned cash somewhere else!

"very pleased done a great job"

very pleased done a great job