"Samples need more than one board."

The samples did not have a sample of the different shades that are in the flooring so it doesn’t really give enough info to make a decision.

"Inventory shortage this Summer & Fall…"

Inventory shortage this Summer & Fall is creating cost over runs when I have to chose an alternative item which is 48% more expensive.
Always have great customer service & support: patient, friendly, knowledgeable and, will take care you if you have a special need.

"Haven’t had one yet"

Haven’t had one yet

"Representative very helpful"

Representative very helpful. Disapppointed that many colors are out of stock limiting my choices.

"They sell premium flooring and their…"

They sell premium flooring and their customer service is fantastic, both before the purchase and years afterwards. I had the flooring installed five years ago and it has held up wonderfully. Even after moving my furniture around a couple of times it is still scratch free. I had reason to contact customer service recently and they responded within the day and kindly answered my question.
When I next need flooring I will not hesitate to buy from them again.

"Very satisfied customer (and dog parent)"

Great customer service from start to finish. We are also very pleased with the quality and appearance of our floors (Sutton wide plank style). They've been in our house for about 5 months and show no signs of wear from our busy little terriers (one of whom likes to play fetch and runs back and forth along the same route several times a day, lol). Easy to clean too, we have a horse farm and that's a real "must" for any flooring.

"Sales person was very helpful with an…"

Sales person was very helpful with an oreder to Hawaii

"I am impressed with Flooret's customer…"

I am impressed with Flooret's customer service. its rare that you can call a company and not get a long and annoying list of menu options. You get to a real person with ease, someone friendly knowledgeble and helpful. What could be better?

"Huge delays and not very good answers on why they can't fulfill orders on time"

I heard about Flooret on the Houzz forums, ordered samples and consulted with my team about the product. We were impressed with the product, how easy it was to order samples from the website and the general quality of the material. After placing orders for four projects we started to encounter Flooret's achilles heel -- LOGISTICS. They couldn't complete our orders in a timely basis because four of the lines we ordered were stuck on containers and wouldn't be arriving for months, even though the website showed the product in stock when I specified the product. So now I have to explain to homeowners looking to get into their homes before the holidays this fall that the whole project is delayed due to the flooring. Obviously we're looking at different options, but how disappointing that the company couldn't get their inventory and supply chain in order.

"Excellent product and great customer…"

Excellent product and great customer service!