"Terrible customer service"

Terrible customer service. Never answer phones or respond to emails. Asked me to email a picture of my DL and credit card over the internet!!! Called my credit card company and they said this is fraud!!! Terrible company. Asked to cancel order and they don't respond. Too bad my credit card company is not letting my charge go through either!!! Emailed them 10 times and they ignore you

"I recently purchased a pair of…"

I recently purchased a pair of expensive slippers that started to come apart after several wearings three weeks from delivery. When I reached out to Garmentory with pictures and description of the defect I was told they would reach out to the designer - since they couldn't confirm how the slippers were worn- but she was really busy so it may be 4-5 business days til they could get a response.... and the resolution would depend on her response.

Essentially telling me they didn't believe me that I hadn't trashed them myself and the designer's time was more valuable than mine.

I filed a chargeback and let my credit card company handle it, but I will never shop on that platform again.

"Excellent customer service and mission"

Excellent customer service and mission. Garmentory helps the customer shop from small brands and boutiques from anywhere - so I can support small businesses from my laptop! Super cool and I've always received great help from the customer service team.

"Shop elsewhere"

My experience with Garmentory has been, in a word, disappointing. They do not have the support infrastructure in place to provide their customers with an adequate level of customer service or an appropriate response time. For a company that is simply a platform between a large number of boutiques and consumers they are not communicating effectively or transparently on behalf of either party. When you are making a large purchase there needs to be a sense of trust that you will either receive the good/service you paid for or you will he provided with a refund or compensation when it doesn’t meet expectations. I returned my item and have not received any communication as to when I will receive my refund. Some information would be helpful. There are plenty of other online retail sites to make the exact same purchase I made, I gave Garmentory a try, it will be the last time I do that.

"Stay away"

The absolute worst customer service. They are a third party website dealing with small boutiques that use them for their service. It doesn’t pay even if you find an item for less. Good luck trying to return an item. Very strict on rules, no understanding no customer care. DO NOT USE this site!

"Great product but customer service not…"

Great product but customer service not personal , like dealing with a robot , 7 day return policy with shipping time unrealistic, if you buy it, you better want it

"unable to reach customer service for…"

unable to reach customer service for return items

"DO NOT USE THIS RETAILER"

DO NOT USE THIS RETAILER. Ordered a [fairly expensive] candle which was supposedly delivered, but I still do not have the item. No apology, no new product sent out to me, no refund. Am now down over $100.

"False advertising and a refused return or exchange"

I placed an order with them and the title of the item said Large. I know the artist's work well (I have a dozen pieces already), so I know her sizing and it is standardized. I didn't look any further at the listing, just hit order. Unfortunately, when I received the item, it was a small, but Garmentory won't accept a return and now blame the boutique and me. Apparently, burried in the description, was a measurement that completely contradicts the artist's standard sizing. So they listed the item as a large, but it was really a small, and I should have known better. But hey, they gave me $4 to make it up to me, and are sorry they can't allow me to return or exchange the item. Really?? Buyer beware!!!

"I ordered a purse that was delivered…"

I ordered a purse that was delivered damaged and Garmentory only offered me a slight price adjustment (<10%) and wouldn't consider letting me return the bag, even after I downloaded a photo of the damage, and they acknowledged seeing it in the photo. They blamed the non-return policy on the boutique that it came from since the boutique said a badly wrinkled leather bag (note that it was just wrinkled on one side) was not actually damage! Garmentory should have made this right, but chose not to do so. I will never do business with this company again.