"Customer service beyond"

I had been in Florence for a couple of weeks studying and came upon the BenHeart store. I was mesmerized by their quality of leather goods and bought a beautiful pair of shoes. They were one of my prized possessions. When I came home, my puppy was not happy with me and chewed the front of one of my shoes. Oh horror! When I wrote to BenHeart about my problem, they had the "heart" to suggest they would try to find a similar pair of shoes in the same dye lot. I would purchase the one shoe and they would use the other for display. How thoughtful is that? It has been so long since I have received the very personal attention and customer service from any company. Eleonora and Lucia have been immediately responsive and made major efforts to help me. I was able to get another pair of those gorgeous shoes that are now in a "vault" in my closet. Thank you.

"100%"

Wonderful shopping experience at the Florence store. Ben was there working away and adding his charm to the outing. Each staff member was super helpful and accommodating. We had to ship our items back home as we did not have the luggage space to bring them back ourselves. The products speak for themselves. Unique and beautiful.

"Beautiful Products"

I bought my Ben Heart jacket in 2018 from the Florence, Italy shop and I was able to mail it back to have it repaired! The jacket is beautiful and I’m so happy knowing I will have this for the rest of my life.
Everyone on the Ben Heart team was very helpful and caring during the entire process!

"BenHeart Matt Bag .. più 3 giacche, numerose scarpe e cinture"

Hanno i prodotti più meravigliosi e indipendentemente da ciò che acquisti sono belli, morbidi, deliziosi. il personale è disponibile, attento, competente e rende il processo un puro piacere. molto simile al loro prodotto.

"It was a great experience"

It was a great experience, looking at very unique leather items, the staff was super nice and helped me to find right sizes as well as to customize my picks.

"Wonderful shopping experience!"

Benheart is a wonderful leather shopping experience. We have had Antonio to do belts for all our family. I have bought shoes and my wife shoes and sandals. Everything is hand made in Florence and finished on site and you can even choose your buckles! Fantastic! Don’t miss it when you are in Milan!

"Fantastic Experience!"

Ben's work is absolutely amazing and he was so friendly! Lolita helped me, and I had a wonderful time buying a jacket!

"Esperienza unica"

Ho comprato per la prima volta una giacca artigianale, sinceramente la indosso ogni giorno,materiale di prima qualità,molto comoda e bella. ringrazio il personale per essere stato disponibile e competente.consiglio vivamente questa esperienza.

"Great service"

Great service. Cristina was very helpful and got to meet the owner who has a great heart. And the products are great. ⭐️⭐️⭐️⭐️⭐️⭐️

"Highly recommend!"

This store came highly recommended by a local as the best leather store in Milan. And they were right! We walked away with 3 custom belts and a pair of shoes. My grown son, who is quite small in stature, has the very first belt that he has not had to alter because it was made for him. Excellent experience!