"Scudo Ella 600mm Floorstanding Vanity Unit and Basin"

Ordering online was straightforward and reasonable prices for the product. Delivery was arranged promptly on an agreed delivery date direct from Scudo. The unit and basin are of high quality and look stunning.

"Poor customer service"

Item was the wrong size and only identified at the time when the plumber came to install it. Unfortunately Westside do not take a customer first / friendly approach and have subsequently refused to even offer an exchange or store credit. Unless you are certain the product is correct as ordered I would avoid Westside.

"An excellent all round experience"

The website was easy to use and easy to find what we were looking for, the products were very well described with helpful specifications. The ordering process was clear and well laid out with a number of purchasing options. The delivery communications were clear and easy to follow and item ordered arrived on time and well packaged. All in all a good experience and we will definitely use them again.

"You can't beat !! a shower control unit"

Recieved a shower control unit, it had a broken screw holder, so impossible to even take the cover off, phoned the company, replaced with a new one and collected the damaged one by the next morning !!! Brilliant service, I tell everyone to use them, thank you guys, totally recommend 👍 👌

"Beware: terrible customer service and returns policy!"

Beware: terrible customer service and returns policy!

No response to emails, and claims that they have ‘lost’ your emails.

This company only offers a 14 day returns policy, and they will make you pay the full cost of returning the items. This can be very expensive if you are ordering a large item.

A bathroom refit often takes longer than 14 days until you are fitting the items and then it is too late to return the products.

If you miss the 14 day returns window, even if the products are in their original box and packaging they refuse to accept a return past this date, and advise you to ‘resell the product privately’

There are plenty of other suppliers offering similar products. I strongly advise buying from someone else with better customer service.

"Excellent price and arrived promptly"

Excellent price and arrived promptly

"Quick delivery"

Quick delivery

"Brilliant service "

Radiators not fitted yet but look great. Fast delivery and great to have a follow up phone call.

"Rubbish"

Still have not received the goods after the web site said the items were in stock!

"Found exactly what we were looking for…"

Found exactly what we were looking for on the website, delivery was quick and the item (a shower screen) came well packaged with no damage.