"Professionals."

I couldn’t ask for more. Very reliable and accurate service. I would highly recommend. This is the best property management service I have ever had. They are very informative and very easy to deal with. My property manager was very professional and always easy to get ahold of. Very pleasant to have as the property manager.

"It's a great pleasure working with My…"

It's a great pleasure working with My Property Host. The team is professional, very responsive and thoughtful. I would definitely leave my property with them and I'm confident it would be in good hands.

"Fantastic team"

Fantastic team. Really helpful and flexible with a check in at the last minute when my original booking fell through.

"Read this before doing business with MPH...."

If I could give zero stars, I would. I’m writing from the point of view as a property owner and MPH managed my property. I use the term manage, very loosely as I found if I had not got involved, it would have been an even bigger disaster. Firstly, even before we began, I found the property had been blocked off so that no one could even book it. When I inquired, I was given no explanation but only that it had been unblocked. After this, we lost access to the portal and asked this to be resolved but never was so we could not see our bookings. The photos taken by them to market the property were very amateurish. I was also advised instructions on the appliances would be left for the guests. This was not the case, when I went to the property, all I saw was an A4 piece of paper, printed badly, in a crumpled up sleeve, on the local area only. After a guest stay, the property looked like it was cleaned by a 5 year old. Even the ironing board was not folded and put away. Soap, toothpast marks and watermarks all over the bathroom. I took photos and sent to MPH and was advised the cleaner was tired as it was done in the evening. As we did not get any bookings, I advised MPH I would be taking my business elewhere but they asked to work alongside the other company and I agreed to give then a second chance.
The incident that takes the biscuit though, is that my son was staying at the property for a few days, When returning to the flat one evening, he found people in it! We were NOT informed of this. I rang the Director Elena and asked her how someone could be in my property withuot my knowledge. Knowing full well that I communicate via email, she advised me that she texted me and then emailed me with a screenshot of a text. Why? Why not email me instead instead of sending a screenshot of a text you claim to have sent? I did not receive this btw otherwise I would have told her to not accept the booking. Also, if you are sending a guest at short notice (within 24 hrs) and knowing the property is marketed with another agency, why would you risk agreeing this with the guest without checking its availabilty with me? This was extremely poor mangement from the guest perspective as well as my side. Furthermore, there is no way that the guset could have been vetted properly in this time. They put the guest in the property without even having it cleaned as they didn't even bother to check with me.
Finally, the rate they charged for my property was way below what they said they would charge when they proposed their business to me. They advised me that the rates are automatically worked out by the platform based on availability etc. but they would but a minimum of £110 per night on it. They rented my property out for an average of £75 a night which is EXTREMELY low for my area, Kensington.
I have photos, emails and texts should Trustpilot or anyone else need proof of anything I have written.

I have also noted that when I wrote this review, there was one other negative review dating back to Dec 2019 and since writing, I have noticed a flurry of 5 * reviews.

"Awful Experience - Deceptive Practice - No Communication - Hygiene Risk - Lies!!! - UPDATED"

Awful experience! - we went through a very stressful time dealing with Alex and the team at MyPropertyHost. He (Alex) lied, ignored us and we had to resort to communicating with Airbnb support to resolve this issue and terminate our stay early. I must fully commend the team at Airbnb for being so so helpful, without them, this would’ve been a true nightmare!

Upon arrival, one set of keys did not work, we then had to go back to the key collection point and collect the second set. The lock itself for the door was faulty, meaning it took us almost 10/15 minutes to either lock or unlock the door at any given time. We were told a repairman would come out asap, instead the next day, (50 minutes later than agreed) a woman in a suit who had no idea what she was doing gave the lock a good look, and said that she’ll call someone out tomorrow to fix it - I don’t have time to be waiting about for you to fix your property problems, they should have checked over the property before my arrival and ensured something so basic and important such as the lock was functioning.

Our host Alex, completely ignored our messages when I raised an issue concerning the fact that he deceptively listed the property as 2 bedrooms / 2 beds. Instead this was a 1 bedroom, 1 bed and didn’t match the description or photos at all! There was the issue of mould in the bathroom, which is a big health hazard for myself especially given my asthma.

Alex and the team at MyPropertyHost wanted none of it and didn’t reply to any of my messages. They should hang their heads in shame for thinking it’s acceptable to essentially lie and scam people on Airbnb.

The kettle was faulty, the TV didn’t work, the shower would produce cold water even on the hot setting, the washing machine had filled with water and started falling out onto the floor, a hazard on the flooring! There were no basic amenities, no washing up liquid or washing utensils.

Once again, I thank Airbnb for being so proactive on this case, and helping us arrange an alternative apartment.

UPDATE: I spoke with Alex on the 18th of Feb 2020. He seemed very apologetic and completely understood that he was in the wrong regarding this situation, it seemed that they encountered some technical errors in regards to the booking process and communication (or lack thereof). He provided a full refund of the money that airbnb had taken from me plus a goodwill gesture which was very appreciated. His call provided closure to this whole situation and I feel that there was a lot of lessons and improvements taken on by Alex and the company. I would be happy to give them another chance given the resolution and heartfelt apology they provided.