"Sunflow Heaters"

The words rude, incompetent and dishonest cover my treatment in the hands of Sunflow. The heaters were rubbish and one radiator took 24 hours to attain goal temperature. However my credit card company got me a full refund for my credit card deposit payment because they'd fortunately forgotten to have me sign a contract. Would you believe it. I find myself now landed with a half price central heating system - any offers? I thought not! Avoid at all costs!

"Having had to contact this company to…"

Having had to contact this company to try to get them to honour a guarantee on one of their heaters, I would strongly advise not using them.
Having the heater fail a PAT test their response was "We can't send an engineer out Willy Nilly". They offered to send an engineer when they were in the area, two months later nothing heard from them. Appalling after sales.

"Now have a total of seven Sunflow…"

Now have a total of seven Sunflow heaters in the new home. So far , one of the complaints I have is the language, photos and instructions on the operational booklets is unclear and a bit too complex. The typeface is too small to read comfortably. AND...the same applies to the thermostatic wall control images. TOO DANGED SMALL to read and use with ease. BUT...the two gentlemen who came to install the new bathroom heater today gave us a tutorial in operating the controls in a more efficient and economical manner. They did so with great patience and clarity. KUDOS Gents!

"Poor customer service"

I had Sunflow heaters installed throughout my cottage in September 2017. The bathroom heater has never reached temperature and the electricity bill has rocketed. In January I spoke to the company, emailed them pictures of the heater and room and they agreed to replace the heater. I was told that this should be done between 2 and 4 weeks. In February I ‘phoned again. ‘Just need a fitter in your area’. In March I called once again. ‘Really sorry. Customer service is important to us’. My elderly mother lives in the cottage and has been forced to feed an electric heater into the bathroom because the room is so cold. Decided on using Sunflow originally because I thought it was a trusted company. The cost of installation was considerable, but it seems that now the company has my money, they are not interested in resolving the problem.

**UPDATE** since posting this review the company have contacted me and replaced the heater. The weather has been mild of late, but I'm hoping it will make a big difference. It's such a pity that it took so long to resolve the issue.

"THE GREAT ESCAPE!"

Sunflow refused to accept cancellation of major order (within 14 days) after I was advised by a heating engineer that the proposed package might be inadequate. Reluctantly returned £500 of £2400 (approx) deposit on grounds that my heater order (standard sizes and colours) was "bespoke". Refused to budge. Eventually forced to refund balance of deposit (plus £50, plus apology for misleading me about my consumer rights in correspondence) by Consumer Ombudsman, who dismissed "bespoke" argument. The company was consistently non-customer-friendly and rude throughout and are not nice people to do business with. Can't comment of the efficacy of the heaters for obvious reasons!

"Radiators fixed"

Following on from my last review Sunflowltd have now fixed the radiators that failed the PAT test, finally excepting it wasn't some cowboy electrician that cut off the plugs but a highly qualified one. It took two more visits and endless phone calls to get them to do it. The radiators are excellent clean and efficient and I would recommend this type of central heating, but the customer service.......

"Radiators fail PAT test"

I had been really pleased with my Sunflow radiators until I had a PAT test done . 2 failed the test and the electrician cut off their plugs as he is legally required. Now Sunflow say their contract had been broken and they won't repair them. I think this is outrageous. They wouldn't have failed the test if they had been safe.