"We bought our 4 month old cockapoo an…"

We bought our 4 month old cockapoo an Equafleece in the summer for a camping trip. It was to keep him warm at night and dry during the heavy rain that was forecast. When I rang with his measurements they recommended a Dachshund size as he was so skinny. It fitted like a dream with growing room . He is now getting too small for it although it still kept him warm a dry yesterday on a very rainy walk. Will be ordering another without hesitation.

"Excellent product"

Excellent product, price and service. Thank you!

"Would recommend"

Having read some of the reviews, I was a little nervous about placing an order. I telephoned Equafleece in the first instance for advice on the size of body suit might be best for my 14 year old mini schnauzer girl and the lady I spoke to was extremely helpful. I was considering having a back zip put in but I was advised to have this fitted later once I was certain that the 18/20 standard size was the right fit. The bodysuit can be returned and a zip added at any time. Contrary to the advice given, I felt confident enough to order the bodysuit plus back zip without going through the purchase and return procedure. I ordered the bodysuit on 1st October and it arrived on 4th October. I was nervous as to whether the zip would be sewn in and all of my concerns were unfounded. The bodysuit is 100% perfect in every way. I have no complaints whatsoever and the service throughout has been faultless. I accept not everyone has had the same experience but based on my own, I'm glad I had the courage of my convictions and placed the order. Extremely happy and would recommend.

"Really surprised by the negative…"

Really surprised by the negative reviews on here - I guess people are more likely to review if they've had a bad experience? Feel sorry for the people who have had issues, but want to say how great our experience has been.
We've had three coats now from Equafleece and I can't believe how lovely they are . . . you'd need a plastic coat for 100% water resistance, but it's great for dogs to have a comfortable and flexible coat that keeps most rain off. Even after a heavy shower, our dogs are still completely dry underneath.
One of our dogs loves to keep hers on indoors - a kind of snuggly comfort blanket.
The coats have all arrived within a couple of days, even the customised ones I've ordered.
The thing I like best is the sizing - we now have a chihuahua puppy, and I'd never thought I'd find a coat that fits, as she's tiny but has a long back. Entering her measurements on the Equafleece website didn't bring up the perfect size, but customer service replied straight away to my email with a suggested size/style, and it fitted perfectly! I then returned that coat, to swap it for the same but with a fancy collar (customised so non-refundable). Rang first to check that was okay, they were very helpful and polite, and the refund was processed very quickly.
All good for us, and I don't think I'll ever shop anywhere else for dog coats!

"Great products and service"

Third jumper purchased from equafleece. Great fit and great customer service. Dog sizing didn't show and exact fit, they advised based on the measurements the size needed. Fitted perfectly.
Had to contact customer services as an item was missing from the order. Prompt response within 30 minutes with a resolution to the issue and an additional item as an apology.
Unlike the other negative reviews around customer service I've never had any issues with the customer services and have been a regular customer over the last 4 years. Always found the staff to be pleasant and understanding.

"Buyer Beware"

I bought two summer suits for my dogs from Equafleece. My dogs wore them once and they were stained in grass, moss etc. I washed them and could not remove the stains. I tried everything before calling customer services looking for advice. They could not provide any. I the asked if I could contact the manufacturer for advice and the Company Owner refused this request.

She was very very rude and unhelpful. I pointed out I did not want to return them I just required advice on how to clean them.
She then suggested I, linked other reviewers, was trying to pull a fast one. That was her very words. She said if I bought a dress from Marks and Spencer and got grass stains on it which would not wash out I wouldn’t take it back would I.

Please beware, if you have any issues with your garments they do not wish to know.

Dreadful customer service

"Body suit"

I recently ordered a body suit for my cockapoo.The customer service was excellent.Mary was so helpful and patient sorting out the right size. Isla now comes home clean and dry (only paws to wipe) and no more showers every time we come home.
Wish I had known about these sooner.

"Poor after sales service"

I returned a dog jumper to them as they suggested and still hasn’t been sorted. I have phoned 5 times to speak to owner, Mary and still no Call back. Yesterday the telephone assistant was very rude and unprofessional and when I asked for her name, she kindly put the phone down. Poor after sales service.

"Awful customer service! AVOID"

Awful customer service and awful people, they dont refund in full and their sizes are rubbish, Avoid at all costs. Basically the customer is left out of pocket when ordering with these people! they dont refund shipping costs leaving the customer £5 if not more out of pocket. They should be ashamed of themselves as people and as a business leaving people out of pocket. If you can buy elsewhere with protection i.e Amazon prime (with Prime eligible) or Ebay then do so away from this business!

I will be taking my complaint further as they are useless.

"Totally disappointed in this company…"

Totally disappointed in this company got a suit for my cockapoo 6 weeks ago it was great at first kept her dry. Then the last few weeks noticed she was coming back wet her full front legs and tummy tried to phone but was Informed their box was full and couldn't take a message so I emailed them got a reply asking for pictures of her with the suit on after having to send the photos twice only got an auto email saying they had received them then nothing. I phoned today again after a wait spoke to someone they agreed it was a proper fit but didn't know why she was wet the only solution they would come up with was for me at my expense send it back they would look at it and maybe contact equafleece I thought I was dealing directly with equafleece I pointed out it was winter so what was I supposed to do without a coat for weeks In the brochure it states 100 percent waterproof but they obviously do not want to know when something is faulty. It was an expensive coat that only lasted just over a month I would think twice before trusting this company