Equafleece Ltd

Animals & Pets
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220 reviews
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Customer Reviews about

Equafleece Ltd

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Lisa

5.00/5.00

"Excellent quality as always"

Excellent quality as always, super quick dispatch and company is really responsive to emails and enquiries as well as being really helpful and friendly. Items are fantastic quality and well worth the money. I have a small dog who gets cold and hates getting wet, the jumpers and coats are ideal for her. We own a coat, jumper and a suit and they keep her warm and dry. My dog is comfortable in everything she has, has a full range of movement and nothing rubs or chafes and she warm and dry in winter walks. We also use them after bathing to help her dry off. Wouldn’t hesitate to recommend Equafleece.

28/01/2025

Carrie Waite

2.00/5.00

"Quality obviously not great…"

Suit has torn within weeks of wearing it…too expensive for this to happen. A shame I’d heard a lot of positive they’ve offered to repair but I think it should be replaced.

Update as I already said they did offer a repair and my dog definitely did NOT do the damage. I would now award 1 star for the response below.

16/01/2025

MRSMARILYNTURNER

5.00/5.00

"We are so pleased with our fleece jkt…"

We are so pleased with our fleece jkt for our rather small cockapoo the first one was too big I must have measured wrong but equafleece exchanged it and I had a new one in 2 days and it fits perfectly. Well done to this firm it is no doubt top notch.

15/01/2025

Kelly Delahunty

5.00/5.00

"Excellent Product"

I would just like to say a huge thanks to Sammi and Sophie for their excellent customer service.
To measure 3 long haired border collies was extremely challenging!
My first email was New Years day, I certainly didn't expect a response that evening.
The next day I sent 3 photos of my boys along with measurements to confirm the size required. Within an hour I had my reply, placed my order and received them the very next day.
Excellent communication, customer service and not to forget the dog coats are amazing. The boys look very handsome. Most importantly keeping them dry

Thanks again

13/01/2025

Fiona

5.00/5.00

"Highly recommend . Best dog coats I've ever used for my extremely pampered pooches ."

The best coats I've ever used for my dogs. Most comfortable. Best fit .
Excellent durability .
Easy to wash and dry quickly.
Keep rain at bay. The dogs always feel dry after use. Ive just ordered 2 more Dog jumpers for my Weimaraners .
They readily put them on and are happy to wear them. Other coats have rubbed them in the past . Brilliant customer service .
Don't really need new they last years but so impressed I wanted a spare pair .
Recommend highly.
Definitely worth the cost due to longevity and durability . Probably would last the lifetime of an adult dog.

Size 31 Boxer Doberman fitting for deep chested dogs.

05/01/2025

Barry stimson

5.00/5.00

"Fab experience "

Fantastic company to deal with.
Great customer care. Speedy delivery and a great product.

04/01/2025

Fiona Hilton

5.00/5.00

"Excellent customer service"

Excellent customer service. I phoned for fitting advice on Friday morning and was helped by a very friendly and knowledgeable adviser. My dog jumpers arrived by Royal Mail the following day. Perfect fit and excellent quality. So refreshing to find a truly professional Company.

04/01/2025

Donna

5.00/5.00

"Blown away by the fantastic service"

Blown away by the fantastic service, had to exchange for a smaller size, the customer service team helped me get the correct size, which my replacement suit arrived the next day after they received my return. Quality of the suit is great and they are the best quality dog suits I've had for both dogs, highly recommend

04/01/2025

Jakobi, C.

1.00/5.00

"VORSICHT!! - Keine Erstattung von Zollgebühren bei Retouren!"

Ich habe 4 von 6 Hundepullover retourniert, Equafleece weigert sich jedoch die zuviel gezahlten Zollgebühren zu erstatten oder die notwendigen Unterlagen (Einfuhrabgabenbescheid) bereitzustellen.
Ergänzung (16.01.2025): Um die Zollgebühren vom deutschen Zoll erstattet zu bekommen, benötigt man die (internationale) Sendungsnummer des Transportunternehmens, welches die Ware über die Grenze gebracht ud somit verzollt hat.
Equafleece hat mir allerdings eine Sendungsnummer bereitgestellt, von der DHL sagt, dies sei ein innerdeutscher Transport. Somit kann ich dann natürlich auch keine Zollgebührenerstattung mit dieser Nummer beantragen....

02/01/2025

Mallika Swift

5.00/5.00

"Excellent company!"

I’ve been using this company since I got a dog and all my three wears their products. Fleeces are fantastic.
Also customer service is excellent. I mailed them on Sunday but I got reply so quickly. That’s I want. Great support Thank you.

19/12/2024
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