"Amazing customer service"

Amazing customer service! We got the sizing wrong when ordering the full suit for the first time (we used the online calculator) so returned it for a bigger size, however there was an error with the size of the replacement that was sent. Sammy was very quick to rectify this during a telephone call. We now have the correct fitting full suit for our cockapoo. No more baths after every muddy walk, just a quick wash of his paws. Keeps him warm and dry, easy enough to get on and off with a little practice (there are videos on the website to help) and he looks very cute in it! Thank you Sammy and the team!

"Amazing super fast delivery during the…"

Amazing super fast delivery during the christmas shopping period ordered sunday delivered Tuesday morning !! Fleece is excellent quality fantastic all round service ty

"Quality is great"

Quality is great. What isn't great is trying to get the right sizing. They have a complicated five-measurement calculator, which gave me errors and I was told I must be measuring wrong, or my dog was an odd size. I ended up buying just based on 'A' which is the lengh of the body and picked the 'bully' option which was a bit baggy. So then I ordered a size Standard option in the same length, and its a bit tight. I just wish they'd list the actual dimension range for each size and size option rather than going in blind when the calculator isn't helpful. I've gone with a 'Curvy' one now and with any luck it'll fit. Fortunately both the Bully and the Standard versions do fit so aren't wasted, I'd just like one that's a bit more comfortable for her.

But if your dog is a standard size and the calculator gives you help, it's probably a 5-star. As I say, I can't fault the quality of the products, they look and feel great, my dog likes wearing them, they've put up with a lot of rough playing and rolling and wash easily. I just hope the company starts to list the full size range.

"Phenomenal customer service! Brilliant product"

My review is in two parts; one for the product and one for the company’s customer service.

In December 2023 I purchased two dog suits, one for my dog and one for my son’s dog. I regularly walk both dogs in a nature reserve that gets very muddy at this time of year. Both dogs are Miniature Labradoodles and when they are out on a walk they run about like complete fruit-loops, chasing each other through streams and play fighting in the mud. Consequently they get extremely muddy and I wanted to avoid having to wash them after each walk.

These suits work an absolute treat for me and the dogs. I get the dogs to wash themselves off in a stream at the end of the walk then remove the suits before I go into my home. The dogs are warm and clean under the garment so all I need to do is dry their paws. Every day I put both suits on a 15 min wash, then hang them over a radiator and within an hour they are bone dry.

Now getting to the customer service part…… So, two dogs play fighting and yes, one dog ripped the others suit. These garments are durable, but of course, they are going to rip under these circumstances. I stitched it up but knowing it could easily get caught again, my wife contacted customer support one evening asking if we could obtain some offcuts. We received a reply that same evening and the next day they sent us some offcuts free of charge. Phenomenal customer service!

"Can't fault equafleece"

Can't fault equafleece. I ordered the wrong size and have to say their customer service was absolutely brilliant. They speedily sorted out the right size.
I've had their fleeces before with past dogs and they've been really great at keeping the dogs warm and dry. It's a great practical coat without all the unnecessary bling of a fashion coat but still looks stylish. Will only buy their coats.

"Fantastic dog coats."

Excellent communication! And knowledgeable about their product.
The dog coats fit extremely well and are comfortable warm and dry.
I’ve tried 6 months to get a coat/ jumper to fit my two chihuahuas to no avail but well done Equafleece you have done it. Thank you so much.

"The only place I'd buy dog coats from now :)"

I've purchased multiple dog coats over the years for Charlie and without a doubt Equafleece is the best quality for the price. It's slightly more than other brands but definitely worth while! Some of the coats have lasted 2+ years. When I first purchased from here, I needed some more information about sizing and the customer service was spot on. Thank you!

"Updated. Full refund received together with great customer service. Thank you."

Having given a bad review I received a very nice and informative email explaining that the equafleece can cause matting on a small amount of dogs. I was offered a full refund which I have now received. The customer service has been brilliant. Thank you for all your help.

"Always so happy with Equafleece"

Always so happy with the quality of Equafleece pieces, we have two dogs and multiple jumpers that are forever in and out of the wash but still look good as new.
Recommend them to every dog parent!

"Fantastic service all round"

Fantastic service all round. Emailed a sizing query and received a response in around ten minutes which emphasised if we ordered anything that didn’t fit, they would happily exchange or refund. Order coats for three of our dogs, delivered to us the next day. All three coats fitted perfectly with no issues. We would 100% recommend this company.