"My order was good but poor delivery"

My order came really quick and I was delighted with my tea. The reason I only gave 3 stars was the delivery of my tea. The first day it was not delivered and a card was left. I rang and asked them to leave it with a neighbour. The next day I got home and no package. Only when I went on line did it say it had been delivered to my front porch. No sign of it and not with the neighbour. later in the evening my husband brought in the dustbin and found the package in the bin. So i was not very pleased with the delivery people.

"A* service and product"

Excellent customer service and great product

"Best quality and best tasting…"

Best quality and best tasting supplements I've come across :)

"Product is amazing"

Product is amazing, it’s just a shame I’m going to run out before they re stock. Hence only the four stars. Have recommended it to family members who will also be purchasing once back in stock.

"Tend to be out of stock :("

Tend to be out of stock :(

"Is this a joke?"

Whether I am right or wrong the customer service reply I have from this company has left me nothing other than.......well.........perplexed!

The way I see it is you order from a website and it says 'In stock', then it is, 'In Stock'.

When after order the company cannot fulfill then the company should perhaps acknowledge and encourage the customer to remain with their products.

Anyway - here's what was said;

MN - Hi David. We are sold out choc pro. We have vanilla or the choc is back with us a week today. Regards Peter

ME - Hello Simon, What can you suggest for the inconvenience - we are no fans of the vanilla and I need something by Thursday.

MN - Hi. David. Sorry nothing I can do. The 20% was for while stocks last and we will honour this even though it is new stock. Let me know. Best Regards Peter

ME - Hi Simon, I’ll put a review on stating the facts you advertise then cannot deliver- then offer no recompense for the inconvenience.......

MN - Ok. Forget it. I will give refund you know and don’t ever order again

MN - Your order has been cancelled. My boss agrees so don’t cry

MN - Just had a word with our review people. Did you read the 20% offer. It said. WHILE STOCKS LAST. Your review will be taken down

I'm hoping this has been high-jacked by a disgruntled employee as the replies have come from an IPhone.

"Wouldn't go anywhere else"

Wouldn't go anywhere else. Absolutely brilliant. Fast delivery and great products. Would highly recommend!

"Quality of product and service delivery…"

Quality of product and service delivery always excellent. Availability of some of the product can be limited which can be frustrating but I guess is a sign of popularity ....

"Great products questionable customer service"

There's no denying that some of the products are top notch, but they are expensive and charging £4 for delivery no matter how much you spend, plus also not responding to emails suggests a lack of customer care.

"Decently treatment!"

Decently treatment!