"Jenny smith did a good job"

Jenny smith did a good job

"Thanks Ben!!! "

I recently booked a flight through this agency, but encountered some unexpected issues. Shortly after booking, I was informed that the flight I chose was full, and that I’d need to upgrade my booking at an additional cost. The agent assisting me, Ben, went above and beyond to help lower this additional fee as much as possible. He worked tirelessly, negotiating with his supervisor, using his own discount, and comparing various prices to find the best deal for me. His dedication and customer service were exceptional, and I’m grateful for his support.

However, I did experience some discomfort with the agency’s handling of the situation. In their effort to encourage me to keep the booking and pay the extra amount, they communicated several things that didn’t sit well with me. They resisted my requests to cancel, explaining that because I had booked a basic plan, cancellation wasn’t an option. At one point, they even claimed that if I canceled the flight, I’d be banned from booking with American Airlines in the future, which I later found to be untrue and somewhat intimidating.

Ultimately, I decided to cancel the flight, but I want to thank Ben for his hard work and genuine effort to assist me in every possible way.

"Scam"

Purchased a ticket from Chicago, O'Hare to Dallas/Ft. Worth from this company. Too bad they sold me a ticket from an airline company that went out of business 10 years ago! Shame on them. Laos Central airlines. Give me a break. I even called the airport just to be sure. They confirmed it was a scam.

"Simon was very excellent in helping me…"

Simon was very excellent in helping me out with my tickets ! He had the patience to book my tickets step by step and was on the phone helping me all the way!

"Excellent service"

Excellent service

"Great customer service"

Great customer service

"Mr. Ben Sdoke , Has been very awesome , Respectful , caring In loving In assisting me With everything especially with the death of my mother passing , which is why i'm going to new york ."

He is a great Employee that took the time out to make my trip successful. There should be many more people like him in this world we living in .That goes all out to make it happen for people. I'm so happy that we have people out here like Mr. Ben Sdoke . I wish I could do more for you Sir. But my you be blessedwitheverythingyour heartdesires . Because he truly deserves it. Thank you, again for helping me.
At the time of needs, my mother will truly
Will be happy I made it back home to her.

"Simón cumplió la que buscaba gracias…"

Simón cumplió la que buscaba gracias por su alluda

"Good they were kind and helping with…"

Good darcy was kind and helping with flights

"Good castumer services"

Good castumer services JENYY