"Excellent customer service"

I booked a 1 night stay at a very reasonable price, but on checking the confirmation e-mail, I noticed that I'd been charge an extra cost of £12 for a cancellation. Phoned customer services and they agreed to credit this amount. Excellent customer service.

"the room was far from expected if…"

the room was far from expected if ihadnot paid in advance I would have left

"Easy to deal with."

Easy to deal with, good options provided, prompt service.

"Very helpful polite and friendly…"

Very helpful polite and friendly customer service which made my booking simple and quick. Thank you

"Easy breaks customer service"

Used easy breaks several times over the years service is really good never been disapolntedand the hotel price offers have been excellent

"Looking to book a couple of nights…"

Looking to book a couple of nights away. Have used Easy-Breaks many times and booking service on phone very efficient and friendly.

"Very friendly and efficient staff."

Very friendly and efficient staff.

"I forgot to use my gift vouchers when…"

I forgot to use my gift vouchers when booking staff could not be more helpful I very much appreciated their help would highly recommend

"Shap Wells Hotel"

Straightforward booking process by phone.
Hotel staff all friendly and helpful. Good breakfast and dinner.
Bedrooms comfortable and warm but not spacious, bathrooms also best described as compact but plenty hot water for shower.
Quiet location although close to M6 with some lovely woodland walks, and frequent sightings of red squirrels.

"Satisfied customer."

I was happy with the deal I got from Easy Breaks except for the fact that I was asked to pay £6 booking fee,which I thought a bit excessive for a 5minute phone call to book.