"Great service"

Great service - prompt delivery and items sent in solid packaging which ensured they arrived in pristine condition. Thanks!

"Lovely Robin hearts!"

Excellent service. Lovely products, even nicer than they looked on line! Thank you so much.

"Excellent range of products"

Excellent range of products. Easy site to negotiate, purchase made detailed receipt given with regular updates re shipping

"Never recieved order.Due to a mix up with my address my…"

Due to a mix up with my address my order never arrived.I had a swift response from this seller but we're unable resolve the matter. No refund or replacement was offered and they refused to admit they were at fault which was sad really considering the low value of the item (2 pounds)

"Excellent quality, quick delivery, perfect"

Ordered a child's personalised plate in shape of reindeer. I was really pleased, and so was the recipient, it is now in new home in Mississippi USA.

"White Tabby Cat throw"

I ordered a White Tabby Cat throw in mid November for a Christmas present for our cat to lay/sleep on across a sofa. The ordering process, confirmation & delivery were quick & efficient. The throw is great. Large, soft & ideal to protect the sofa & will keep the cat warm. The cheerful tabby cat design is just like her.

"Such a disappointing experience"

Such a disappointing experience. I ordered a chiffon scarf as a Christmas present. When it arrived the stitching was so shoddy that I asked to return it. There was also a barcode printed across one of the motifs (probably the start of a new bolt of fabric). Scarf duly returned, I had to chase up my refund 10 days later. After a request for proof of postage (which I sent) a refund arrived, less 10%. I asked for an explanation as to why they had deducted 10% on an item that was faulty. The balance was paid, but not the return postage. No explanation was forthcoming.
Now I know this is a small business, which is why I ordered from them. I also recognise that this is a busy time of year. But that really doesn’t excuse the poor communication and complete lack of ownership of the issue. I wouldn’t be writing this review at all if I had received an email apologising for the faulty item (“I’m sorry you’re not satisfied” isn’t an apology) and a prompt refund in full.
It has been hard work sorting this out and what started as a lovely idea to support a small business has backfired. I won’t buy here again.

"Dreadful experience …"

Absolutely dreadful experience with this company !!! Rude and completely unhelpful if you want to return an item. They kept fobbing me off saying they had sent the refund but hadn’t. I eventually got my refund through raising a case in PayPal. Customer services a waste of time. Do not use this company.

"Personalised metal family tree"

We bought a personalised metal family tree. The quality is outstanding. The value of the product is exceptional. Not our first purchase and won't be our last.

Highly recommended.

"Excellent quality"

Excellent quality. Speedy service