"Poor customer service"

I ordered an item 3 months ago that was back-ordered. Company gave several dates that the item would be delivered, each time they never came. Finally was getting no updates, so called the company and they said it would be another 2 weeks. I asked if there was a comparable item, and they said yes but it woud be more expensive. I asked if I could get the item for the same price as the item I originally ordered since I've been waiting for 3 months, and the customer service rep was not very friendly and said no we don't do that. I asked to talk to a superviser and got a lady named Nancy. She was short with me and not very friendly either and said we won't do that. I then asked to talk to someone over her, and she said his name is Dan and that he won't do it. She went to talk to him and he approved the lower price, which I appreciate. Overall, not friendly people. I don't think my request was unreasonable as the price difference was not that much. You would think they would wan't to keep a long-time customer happy.

"Great price and fast shipment"

Great price and fast shipment

"Extremely fast shipping"

Extremely fast shipping. Ordered on Christmas Eve and it shipped that night, much faster than I expected. Best prices I could find and accurate order, quick communication. A+, will buy from again.

"Items backordered but still available on website"

Placed order from their website, items that were available to purchase not indicating OOS or backordered then received email a couple days later that items were backordered. I asked about replacing with another item that shows available, they reply that isn't available either. Finally just request to cancel. These items STILL showing in stock from their website, not changed to OOS or backorder. Great way to do business.

"We have always had excellent…"

We have always had excellent experiences with the shopmedvet.com online representative. They always do a great job with us. We thank you a lot for the.

"Very easy ordering"

Very easy ordering, they always call you if delays, etc. Been using them for years!

"Always helpful"

I've been ordering from Med-Vet for many years and they are always helpful with fast and accurate order fulfillment. Thanks Rebecca!

"Poor customer service"

Been customer for years with no issues until recently. Ordered products that appear to be in stock and part of shipment but not in package. After calling company, I’m told currently out of stock from vendor but can get from another vendor?? Never called or contacted me that it is out of stock nor suggested to get from different supplier. Shipping isn’t cheap and typically slow. This happened twice with same medication. Called and briefly spoke to a manager that already had the vibe of “here goes another old white guy mansplaining “. Said would call back after reviewing the orders… didn't happen.

"Good customer service"

Good customer service - quick response time, friendly customer service, and simple solution.

"Great service"

Rebecca was very helpful and was super quick. Great service!