"Avoid at all costs."

This Company called me at an inconvenient time (I was driving). Politely asked them to call me back at a time I knew I wouldn't be driving, to which they committed. 2.5 hours after said time, they call back. I'm back on the road again, and ask them to call me at a convenient time. Nothing.
Ended up calling them.
Arranged half day holiday from work for the Appointment. 16 minutes before the Representative was due to arrive, I received a phone call telling me he wouldn't be, giving all sorts of excuses about car problems, roadworks blah blah blah blah. Utter nonsense.
Then had the audacity to ask if I'd give them another chance, which was swiftly declined.
Avoid at all costs, totally unprofessional Company.

"Eco energy, were prompt, sympathetic and efficient"

They were prompt and efficient. The work was completed sympathetically taking great care not to cause to much disruption. We suffered minimal inconvenience, the workers were polite and knowledgeable, hardly stopping for a break. I was overall very happy with the installation.

"Please don't believe the company - Do your own research with your supplier-if possible get the pannels installed by energy supplier"

I got solar panels installed from eco-energy.uk.
at lease two time people came and did survey.
but No one said I need a smart meter. simply installed and went away not even explained about the system properly.
By the time I got the DNO notification and tried to applied for smart export my electricity company said I cannot do as I don't have smart meter , not sure how its installed I see no difference in usage of units going down in my main meter.
looks like even my main meter is counting the units generated by solar panels. so I am ending up paying money for power generated my myself

"Pain free installation of solar and air…"

Pain free installation of solar and air source heat pump, handled brilliantly from first contact until final documentation, great company.

"Excellent service would recommend "

After years of research about solar panels we decided to use Eco Energy spur of the moment based on a recommendation from a friend. There was a very quick response (sales rep was there the next day!), he answered all our questions and we paid the deposit that day. We then looked at the negative reviews online about the company and panicked - what have we done?! However, these fears were unnecessary and reviews the opposite of our experience. Fitting was prompt, the roofers fitting the panels were friendly and efficient. The electrician was excellent as well, and all communicated with us re timings on the day. Would highly recommend.

"Eco Energy keep up the good work "

Eco Energy, top notch company, surveyor, salesman, roofers electricians and the girls in the office, thanks ten out of ten, special thanks to Jason Robertson for going above and beyond the call of duty

"Domestic Solar Panels - Class Service"

Verified purchase.

We contacted Eco Energy for a quote after swaying whether or not to purchase solar panels. Appointment was made and the explanations regarding the panels, potential short and long term savings etc. No pressure to sign for the sale and we were given ample opportunity to consider our options and review our own circumstances. We elected to proceed and we had our panels installed approximately 3 weeks later.

6 x solar panels fitted with no issues. Professional, polite service with follow up from Michael (sales) and the team at Eco Energy.

Electrician attended a few days later and frankly they left my house tidier than I presented it to them. Good explanation of the mobile app and we have had zero issues thus far.

First class service and the team remains in contact to ensure that we are having no issues etc. The team behind the scenes - Demi and co - have been able to provide all the documentation for my energy supplier efficiently. We had been advised of up to 12 week turn around for all external agencies to verify the installation (Scottish Power, Octopus etc) however today (3rd May) we have had confirmation of the switch in tarriffs etc.

I wouldn't hesitate to recommend Eco Energy and I've already passed on my positive thoughts about them to neighbours who have queried with us.

"Efficient and tidy"

Very easy to deal with by guiding us through all the steps before installation date. Solar panels arrived on time, two very clever and efficient chaps had them up in a couple of hours, electricians arrived soon after to
Connect them up. No mess, friendly and efficient. Heat pump came later, due to illness, but again the guys worked incredibly hard, especially the plumbers who had a difficult time under our floors to conect new radiators. All in 2 days. No mess, everything tidied after them Great service. Must mention the office too, as info came when we needed it. 5/5

"Not your normal experience..."

I learnt about Eco Energy (EE) via Instagram. Filled up a form and arrived a sales person within days. Professional sales team, performed a check and offered an attractive deal for a heat pump, solar panels with battery pack. Explained how I could get a grant via Home Energy Scotland (HES) (albeit a lengthy process). Put a down payment, and after 4 months secured the grant (holiday period delays and HES processing time delays). Throughout the 4 month period I received a call from EE every other week from EE asking for updates. EE then sent a site engineer to inspect my home before the installation. My home's heat piping is less than a year old and as soon the engineer noticed that the size of the piping is not within size specification, he immediately advised me that whether I am sure that I want to replace all my piping at home (being a new built home and it will be covered by EE no doubt). This was something I was not entirely aware while signing up. (Not sure why HES is not making all new homes built since 2-3 years ago to be compliant with Heat Pump size piping). I decided not to proceed based on the honest feedback and advise from the EE engineer. I then started the refund process and was amazed to see how they handled my refund request. After some required back and forths, I received my refund within 2 weeks. I would definitely be a repeat customer on the next chance and would recommend EE anytime to my Scottish friends and family.

"Trust local knowledge "

I would positively recommend this company to my family and friends. They are knowledgeable about their products and also local restrictions, services and grants. Very happy with the service I have received and the support throughout the process