"Eco Energy are different "

In my family I’m referred to as the grumpy old man, and certainly not known for giving reviews.
However, I have to admit that my engagement with Eco Energy was entirely positive.
After engaging online in the morning, I received a call in the afternoon to arrange a no obligation in home assessment. I must state that the call was not a ‘sales call’ but a very professional and friendly call asking if I wished to proceed with the assessment.
The person that conducted the assessment was very knowledgeable and professional and guided me through what I actually needed as opposed to what they could sell me. This I found refreshing, and in my mind differentiated Eco Energy from larger competitors who would sell you as much as they could whether you needed it or not.
Installation team were excellent; held up by traffic but they called to inform me of their slightly delayed arrival. Obviously a bit of dust and debris which I offered to clear but they insisted they would clear it up which they did.
Electrical follow up team were professional, efficient and polite.
I received a follow up call the next day from management asking if everything was OK and also a couple of calls from the support team again asking if all was well.
I understand that Eco Energy is a growing company but I would ask them not to lose the personal attentive touches that differentiates them from the larger faceless competitors.

"Installation engineers were personable…"

Installation engineers were personable polite and very constructive. System is working as specified. Very happy so far with my investment through Eco energy

"Eco energy was recommended by a friend"

Eco energy was recommended by a friend. We got a sales representative to do a home visit and go over all the options that were available to us. Price was in the same range of other quotes we had had. We were allowed to choose our own set up for panels and storage. The day of installation went through without a single issue. The panel installation was over and done with in a flash and no mess to clear up. The electrical side of things took a bit longer but was still done very quick and efficiently and again no mess. After the installation was up and running the electrician went through the process of installing the app that let us see what was happening with the new system. He explained it very clearly to us and answered any questions we had. The office based customer support team were also fabulous. They kept in touch with us and gave us clear instructions what would happen each step of the way. I would recommend Eco Energy to anyone thinking of solar installation.

"We had solar panels fitted two weeks…"

We had solar panels fitted two weeks ago by Eco-energy and found it to be quite a positive experience [although not without a couple of hiccups].
The Salesman/ Surveyor was very pleasant and knowledgeable but did not make a good estimate regarding the number of panels that would fit on to the part of our roof intended nor did he have a good look in our loft. To be fair to him, our loft is difficult to access and in the end the Converter and Battery were put in a downstairs cupboard.
He was keen that we should sign up on the day, but accepted that we wanted time to think things over.
When the fitters came to install the Panels they knew that they would not get six on to that part of the roof. This resulted in phone calls going backwards and forwards between the office, boss, fitters and ourselves. A bit of a waste of time, but a satisfactory solution was found.
All the workers were very polite, wasted no time and cleaned up afterwards. Communication with the office has been fine and our system seems to be working well.

"Not impressed"

Not impressed. High pressure sales tactics deployed when all we wanted was a quote.
We were told it was a free no obligation quote when we booked the survey.
The “surveyor” didn’t look inside the loft space, at the dno meter / cut out or at our distribution board so he had no idea of if the electrical installation was suitable or if the roof could take the install.

Everything was explained well, the figures all added up to what we expected, then came the high pressure sale. Is that good enough sign here … no thanks just send me the quote please … why don’t you want to sign now ? … sign now and I’ll give you a discount on the price or give you extra panels for free yada yada …..
I actually found it quite rude then when the “surveyor” started asking about our finances etc
It was akin to a double glazing sales pitch expecting you to sign there and then when all we wanted was a quote which in the end turned out to be over inflated by a good few thousand pounds.
I certainly won’t be buying anything from them with a sales pitch like that and over inflated price.
I certainly wouldn’t recommend either.

10/5/24 in response to their response: No this isn’t a fraudulent review at all ! You have not tried contacting me or asked for further information about the appointment at all, you’re just trying now to make yourselves look good on a bad review !
This review still stands as a high pressure sales pitch trying to get customers to sign up there and then.

"helpful company"

helpful company, long process with home energy scotland for grant but eco energy very helpful along the way would recommend to anyone 100% - Nikodem Rybak

"Great service would recommend "

Great service. Very smooth installation. Very helpful installers who also took time to go over the app. Great communication regarding paperwork following installation.

"1 Solar Panels: Eco Energy"

1. Immediate response to online enquiry. Salesperson was friendly, helpful and able to explain the product, how it works, how it would be installed, the costs, the impact on bills.
2. Company responded very quickly once I’d decided to go ahead and were able to offer an installation date which suited me perfectly.
3. Company kept me informed all the way.
4. Initial surveyor was able to make changes to suit my preferences.
5. Installation team arrived on time and worked politely, efficiently and were careful not to damage my carpets etc. I was taken through the app details etc.
6. The company were very quick to check I’d been happy and to initiate process of next steps.
At the time of writing, the panels were installed two weeks ago.

"Be careful"

Now seems an appropriate time to post this as I have moved house so the threat of blackmail no longer exists.
I’ll refer to the original review to which you took offence to and remotely switched off my system (that would be their lovely CEO)

Things didn’t get off to a good start regarding install dates however this was finally sorted out. Guys doing the actual install were very good but as far as customer service goes its an absolute joke.

Fitted a solar hot water immersion heater that never worked. Was never setup according to the instructions right in front of the guys face ( who also smelt quite strongly of weed) and after nearly 6 months I have finally got my money back after being completely ignored.

Before they had even reached the bottom of my stairs the phone rang asking for payment for the install. The second they had my money they were no longer interested in the issues i was facing. Had planned to further improve my system with battery storage but no chance I would ever use this company again after the way I have been ignored.

The number of dissolved companies on your books speaks volumes. A quick google of Matthew’s name brings up rather a lot of unhappy customers. Only wish I had done my homework.
Just use a different company and save yourself a lot of unnecessary hassle.

Anyway after removing the review due to him locking my system I had control again so contacted the manufacturer to ensure he could no longer access this.
Ended up with 2 ex police detectives now working for trading standards at my house for over an hour for an interview regarding his behaviour. (Turns out I’m not the only one he has done this to!)

So really just a word of warning more than anything.
Wouldn’t dare write this review if I hadn’t moved out of the house. Who really knows what he’s capable of

"Happy Customer"

Eco-Energy installed our Solar Panels last year.
The whole process from the Site Visit to final installation was perfect. The men installing were great and very thorough and cleaned up everything after they had finished. I would highly recommend them