"Well dealt with error"

There was an error when processing my original order which they cancelled and refunded, that had left me feeling a bit perturbed but they called me to make amends and offered me a very good alternative for a good price.
Delivered within a couple of days and now the kids are bouncing away very happily.
Mistakes happen, it’s how you rectify them that shows the measure of customer service and for that, I cannot fault them.

"Madfun oka"

The service from madfun was okay the courier was awful delivered two days late in a van that looked more like it collected scrap metal with.
customer services had no idea when it would be delivered and said the courier didn’t know where it was, happy with item and price when it finally arrived

"Great service"

Great service

"Disappointing service level full of excuses why things did not happen how they should"

Ordered a 24ft pool waited all day on Friday for delivery tried to contact the mad fun office on Friday at around 3pm and just got a voicemail. I was told that I did not call by the customer services manager as I did not leave a voicemail. The incorrect tracking information ie the wrong delivery company was sent in the sales email so no way or tracking the delivery no one answering the phone on Friday. On Monday morning after I contacted them again I was sent the correct tracking information for the right company great but a little late by then. The pool finally arrived mid morning on Monday with part of the order missing which is apparently not mad funs problem as it comes from a third party supplier who did not notify them they were out of stock. I have just spoken to the customer services manager after requesting a call back to be be told we are a very small company and extremely busy and we don't have time to make sure the orders or order information is correct laughing under her breath as she advised me. She did apologise for all of the inconvenience and said there is nothing more she can do. Having raised her voice at me as well as laughing at me under her breath I felt we had to agree to disagree and leave it there.

Over all a very poor experiance I don't believe that using the excuse we are a small family run company and having no staff is defiantly not a valid excuse. As well as sending out incorrect information on sales emails as mad fun were not aware of an issue as they deal with hundreds of orders everyday and my order was the only one. if you don't have the resources to fulfill orders or the staff to make sure that the order information is correct then don't accept the orders.

"Quick effiecient delivery"

Quick effiecient delivery, product excellebt

"Dealt very efficiently with my problem"

Dealt very efficiently with my problem

"Great quick easy delivery"

Very helpful fast delivery and sorted a small issue I had with my trampoline in a couple of days.
Will use again for sure.

"Very quick good experience"

Very quick good experience

"It's still in the box unfortunately one…"

It's still in the box unfortunately one of my daughters has been suffering from post natal depression and I have been helping her to overcome it,
and have been unable to put this up yet. When I do I'm sure my nine young grandchildren will totally enjoy it I plan to attach it to the playhouse and make a big pirate ship with all the trimmings hopefully in time for summer holidays 😁I have now erected the pirate ship and connected it to playhouse added some extra wood had a pirate party and all 9 of my grandchildren loved it .

"Very helpful customer service."

Very helpful customer service.
Fast delivery