"Bad experience-damage to rim-no follow up"

We set up an appointment for 4 tires-confirmed the appoint-even got an e-mail confirming appoint and tires. Got there they did not have the tires we reserved. They had us return to have the tires installed when they received another set. When we picked up the car there was damage done to one of the rims. They were supposed to call us to discuss-they never did-We would definately not recommend the Auburn Mass facility. No customer service-no follow up -really bad experience and stuck with damaged rim now

"Bad exerience calling for an appointment"

They do a decent job, but calling them is awful.

It's near to impossible to call them on the phone directly. It seems that even though their phone number is local, your call gets forwarded to someone somewhere else.

The person who took my call was dumber than a stump.

I told her I wanted appointments for two Winter tire swaps. I had to explain to her what that means. Then she asked me if I wanted to put the Summer tires on or the Winter tires. I asked why anyone would swap to Summer tires in the middle of the Winter.... crickets.

I got a text for only ONE of the two appointments. I gave her the same phone number for both. Now I'm going to have to go into the STORE to verify my appointments.

"Scammers"

Went yesterday to get snow tires put on, had since 2022, so used 2x......Zach said he couldn't put them on, I need new ones.....2 mechanics said they're FINE.....have a picture on my other reviews

"It was a nightmare going to Town Fair Tire at N. Providence RI"

😒Town Fair Tire Centers, Inc
1355 Douglas Ave North Providence RI

Simply a horror show.
1. They told me there was a different price of the same tire for 2 different brands of cars.
2. The wait to change one tire was excessive 2.5 hrs to three hrs.
3. They were overcharging me on the final bill $100.00 I am glad I was paying attention.
4. They did not install my spare tire the correct way. It was put in reverse and it was not latched.
5. They broke the case where the tire goes in the trunk.
6. The broke the plastic screw where the spare tire is latched.
7. They lost the stem cover which was matching with the brand of the car.
They simply do not care about your car. Don't go there.

"Excellent customer service"

Excellent customer service. And because they utilize a call center, someone always picks up the phone (during business hours). This is the 4th time I have used them and have had a great experience with quality work each time.

"Two tires and an alignment "

Today my 2014 Tacoma was serviced at Town Fair Tire at 166 DW HW in Nashua NH. Jonas took care of me and replaced one damaged tire and replaced my spare tire to match the tires on the truck. An alignment was also performed. Once again Jonas took care of me and my vehicles tire needs. Great shop. Can’t recommend these guys enough.

"Andrew answered all of my questions and…"

Andrew answered all of my questions and guided me on getting my flat tired vehicle to the shop! Service was fast. My tire was plugged. I had not had such a great customer service experience in some time! Great work! (Newington, CT)

"Not a good experience nor happy with needing a new tire"

In for tire rotation on tires bought at town fair in feb of 2023. First tire rotate done in late 2034. No record of hat visit in their system under my number. One tire worn. I said an alignment was done in early 2023. Tech wanted me to prove that before giving any credit. I think it was a defect tire to begin with. Tech Zach was a condescending young man thinking he's speaking with an older lady who knows nothing and is possibly a liar. Yeah I lie about alignments being done. Convenient my number was not in system on the first rotation done in Topsham ME

"Love this store on North Main Street in…"

Love this store on North Main Street in Bridgeport! Shawn and Angel were very helpful and when they say your car will be ready in 90 minutes, the car is ready. No sitting around for 5 hours. I won’t go anywhere else!

"Check their work before you leave. "

Been going to town fair tire for a couple of years now and was furious to notice after waiting a couple of hours to have my tires rotated that they were never rotated at all. How did I notice you may ask? I forgot to tell the service tech that I had a roofing nail stuck in my back left tire and to please repair it. After getting my keys back I thought it was odd that there was no mention of it so when I returned home I checked and there it was still in my back left tire. Makes me wonder if my brakes were actually changed and the tires I bought were the actual tires I paid for. What a disappointment.