"Con artists"

The website looks legit but don't be fooled - these people will take your money and then act like you don't exist.

Ordered a bike 5 weeks ago and have been trying to contact them almost daily via every possible avenue to no avail.

No one picking up the phone or responding to emails or replying to any messages via their Instagram or Facebook page.

Do not spend any money via this fraudulent website.

"total chancers"

total chancers. i ordered a bike. heard nothing for 6 weeks. i cancelled the order and they tried to charge me a £30 restocking fee. stay away.

"Fraudsters."

Ordered a bike at the beginning of May. Still haven’t received it. I have had no communication about the delays, no apologies and the estimated dispatch date keeps getting moved back.

Mango do not answer the phone, emails, chats via the website, or Facebook messenger.

Do not buy a bike from these people.

"Incredibly poor"

I have held off writing this review, but as so much happened with the purchasing process with Mango I have to share my experience so other customers know what they’re potentially getting them selves in for.

The Bike.
I chose the standard Point R in white, medium frame size with upgrades vision team 30 wheel set.

Choosing the bike.
All was going smoothly until I received an email that white is no longer available, I wasn’t told what other colours were available so I asked for black instead. Also not available, so I ended up with blue. Which is fine as in reality it is a really nice colour (not paint job).

Shipping.
After 2 weeks of waiting I was wondering when the bike was going to turn up, so I tried to log into the mango my account to see if any details have come through. At this moment the login system was down for a very long time and I never received any information, so I used there online chat helper thing. I must of messaged 5-8 times until a reply over multiple days. Eventually someone told me there website was broke and the login system was down. So I basally waited until it randomly turned up 2-3 weeks later from order date with no information on when it was going to arrive.

Delivery.
The bike was delivered in a well protected bike box but first thing I noticed it had the stock wheel set on it. I ordered the vision wheel set for £80+. So I thought maybe they’re being delivered separate as I new another package was coming from mango, as on the delivery note it said 1 of 2 parcels. Also the tires that were on the stock rims where some cheap brand I’ve never heard of, not the advertised Continental. Mango you really need to update your product photography as you’re false advertising what comes with the bike.

So the other parcel turned up 2 days later, I thought great its the wheels! Nope the pedals separately haha, I thought ffs this has to be a joke they’ve stitched me right up. So I got on the phone and apparently they haven’t got any vision wheels in stock and was never gonna tell me! Just take my money won’t you, I had to ring them to give me a refund.

The Bike.
The paint was a beautiful colour blue but the quality of it is awful, already chipped around the internal cabling and flaking off around the front derailleur hanger and its bright white underneath the blue so it looks crap.

The bike rides well but I had to change the wheels, they’re slow, heavy and got crap tires so they came straight off.

So my blue chipped, crap wheeled bike is now fine to ride with the upgrades I’ve done myself - but from stock and what they sent me I can not recommend buying any bike from Mango. Im sorry mango but there was too many mess ups to not say anything.

DO NOT RECOMMEND

"Exhausting all means of communication trying to get a response - I'll be sending my pigeon in the morning"

Can't get a response elsewhere so just wondering if I'll get a response from mango on here after 5 weeks of ignored emails and other methods.

Any chance of me getting my thousand pounds worth of bikes please?

Ive had to walk to work since I was supposed to recieve my bike and now I'm on final warning for being late every day so that's really getting me down. My trainers are completely ruined too.

I love wasting money usually, so on reflection I should probably give you 5 stars as you've certainly helped me fulfil that in leaps and bounds.


Q: Is MangoBikes for you?

A: If you're looking a person looking for a bespoke bike, you may be better off emailing Sky for sponsorship and getting a free bike from them.
At this current time, that seems more likely than me receiving my 2 bikes from mango that I paid for...


... Oh and one more thing - they emailed me (yes they do actually know how to work Microsoft Outlook when it involves needing more money - amazing right?) 3 weeks ago asking for an extra £30 because my frame wasn't in stock so they'd be kind enough to give me an upgraded frame for that small token fee (which I sent straight away as you do) which has so far materialised in to more fresh air and no updates.
Thanks guys, great stuff. Appreciate your kind gesture. Keep up the good work.

"Damage to frame"

Damage to frame, marks all over the crank arm etc. Have requested a part refund, now waiting and still waiting on this. I have decided to keep the bike as this is the easiest option and have the damage repaired. Will not be back. Refund agreed but no payment yet

"Absolutely shocking after care service"

Absolutely shocking after care service. My bike arrived with faults. I advised them over the phone, and then via email and social. Keep getting told 'Sorry, i was supposed to pick this up on Monday..' and that's just the same excuse each time. My bike's chain rubs against the cassette and also falls off. It is a hazard and needs fixing. I have contacted Cycle2work to complain and will be never shopping with them again.

"I own a Mango fixie bike which I am …"

I own a Mango fixie bike which I am happy with. However I placed an order for a second bike which never materialised. I phoned them on numerous occasions and was fed a different yarn each time. A month after the order not being fulfilled (they expect to ship in 4-6 days) I cancelled the order and received a refund. At no point did Mango bikes contact me to explain my order would be delayed or provide any reason for it. They do not respond to voicemail and rarely answer the phone. My refund was achieved via email. Altogether a bad experience. I would not deal with them again.