"Bought into this company & love it"

Bought into this company at the lakes Rookley spent a total of three weeks in the caravan loved it all staff are always cheerful and helpful change our shower mixer 7pm on a Saturday!!!

"Where do I start 😂"

Where do I start 😂 I really do not know how a lesuire company and keep afloat with reveiws like this.

"Very disappointing and ill-equipped"

We had a three night stay in a 6-person caravan at The Lakes Rookley. Initial impressions on check-in were good; we arrived early but were given early access to our accommodation as it was ready for occupancy. It all went downhill from there...

The accommodation was generally clean but rubbish had been left outside by the cleaners, presumably for later collection. We were surprised to find that the hot tub was situated outside, on a concrete base, at the rear of the caravan, while the (extremely small) balcony was at the front. The caravan sleeps six, but there were only four seats at the dining table, and only two chairs outside on the balcony (and no table outside at all). The third bedroom was so tiny that I had to stand on the bed to get changed. The kitchen was astonishingly poorly equipped: two small saucepans, a frying pan, and no baking trays for the oven. There was a 'welcome pack' including some hand soap for the bathroom and a kitchen sponge but not a single solitary scrap of toilet paper or anything else useful such as a bin bag.

We requested some extra chairs so we could at least sit on the balcony but were told that none were available due to a site-wide shortage of chairs. We managed to scavenge two by flagging down a groundsman as he passed on his golf buggy. The hot tub was very basic, lukewarm, and the temperature could not be adjusted. The steps to get into the hot tub were rusty and filthy. There were flies and fruit flies present throughout the property.

It is inconceivable to me that a family of 6 could be accommodated in this caravan. There wasn't enough of anything: space, equipment, furniture, facilities. No entertainment was available during our stay but we did go paddleboarding and kayaking, which was fun and well-managed. We had one meal in the restaurant, which was dreadful ("nachos" - bland cheese microwaved over some tortilla chips, served with green goo described as guacamole).

"Aria is incompetence a winner for them"

As an owner at a Aria resort park I have found them to be incompetent. In this incompetence they hold the balance of power. I have asked 4 times for the calculation of my site fee to checked as it is wrong. They have ignored me completely and my 2nd instalment is due and I'm likely to be in breach of contract of I don't pay what they ask for.
In addition after closedown of the site following covid 19 we have been given £200 goodwill gesture as they say they have no obligation to refund anything. Site owners that got 50% credit again site fees paid during lockdown be grateful. Aria are not customer focused and have scant regard for market reputation

"No hot water for 3 days !!"

No hot water for 3 days !!! Never returned our calls, they did send a maintenance man who knew sod all about boilers!!!! Restaurant menu absolutely poo 💩 nothing for children!! Wouldn’t allow us to book more than two swim sessions at a time for 30 mins!! So when went to book other sessions none where left! Picked this resort for the pools and activities so mega disappointed!!

"Dirty underwear left behind, dirty property and definitely not luxury"

After coming in to our 'luxury' cottage, we found it was dirty in every aspect. The floors were dusty, the kitchen was left with bits of food, the bed sheets were dirty! We went to the reception to complain after that, they sent a cleaner to clean the place. She said it will take her 20 min. When we came back the place was not clean. We had to clean the floors with the broom that was left in the cottage. There was a lot of dust in the carpets too. We had to clean the kitchen counters, rewash the dishes as we found the dishwasher tablet was unopened in the dishwasher which means that the dishes weren't washed properly.
We also had to go to the reception to ask for dishwasher tablets as there were none, soap which we were not given and kitchen towels. The receptionist told us she would send someone over to bring us the kitchen towels. That never happened. We found hair all over the property. The wardrobes were dusty.
We found dirty underwear in the back garden! Yes we did..
The furniture did not correspond to what they refer as luxury as it's the cheapest ikea furniture, which was damaged as well.
We paid £1000 for 4 night stay and we are not happy with the price.

"Dreadful & Dirty"

Dreadful customer service. Arrived after a 3 hour journey to find boiler not working, no hot water, house FILTHY. During Covid pandemic the first thing I saw was crumbs on kitchen table and dresser, showers dirty and hanging off wall. Dishwasher had no salt or rinse aid. No one answering reception phone . Eventually got through and requested soap for sinks and call back from General Manager James. Didn’t receive either. Then requested complaints procedure at check out. Receptionist said she would email it immediately. Still waiting. Very very poor.

"Anyone happy to share their email…"

Anyone happy to share their email address I am having trouble finding it ? Thanks

"This company is all about take take…"

This company is all about take take take, I do get that any company has to make money but Aria is ruthless, would not trust this company if my life depended on it, we had a static caravan on a site that Aria took over, within 1 year they increased our site fee’s by 40%, there was no new developments to the site other than extra statics being put on site but they said that justified the increase, worst company ever

Be careful with these cowboys

"July 2020 We have just spent a week at Rookley…"

We have just spent a week at Rookley Lakes £700ish ,at first glance the lake house looked nice , but the place was not very clean , its been shut for Covid for 4 months surely they had deep cleansed !! I think not. For our own safety we cleaned throughly it was very dirty , the patio area was a state chairs full of bits from the trees , patio table was disgustingly dirty , doors were covered in scum and fingerprints and the door didn't open properly after a few days the Drains started stinking, I thought the towels would be changed at some point, yes theres is a washing machine but come on I am on holiday ffs , e had hope to fish in the lakes to be told that all the fish had been taken out !! no fish in the lake other than tiddlers. I feel sorry for the people paying £1500 plus for the following week into school holidays !!!
I love the Island everywhere is beautiful , Appley beach is super sandy.
Oh and Aria should you read this ..we were looking to buy a property and was expecting your staff to contact us but they didn't so you lost a potential sale !!! but having stayed there I would not stay a day longer than need be. Also the reviews here have taught me a lot about Aria .......basically don't trust them...... their advert stated that if you buy you could earn £26,000 in rent , but the truth is they are only getting 30% full , therefor they would not rent your property out before theirs is full ....and it seems thats very unlikely !!!! ZERO STARS