"Information..."

Cant rate as just looking for abit of info. Apparently aria resorts are giving away free weekends for lucky couples. Anyway I joined summat months ago while was laid up with broken leg. Got phone call off of aria few weeks back saying I've won a weekend away free of charge in the places these guys are saying. Is it a con or legitimate?? Thanks in advance.

"Shocking these resorts are thieves do…"

Shocking these resorts are thieves do not book

"We had a very enjoyable Holiday at The…"

We had a very enjoyable Holiday at The Lakes Rookley IOW. We stayed here three years ago and it has improved since then. We stayed in a Lakehouse and it was nearly perfect - settee not very comfortable and if 4 of you not enough seating. Lights very dull in Lounge/Kitchen area.Cleanliness was good. We found the staff very helpful - had a problem with bifold door by the time i had reported it at reception and walked back to lakehouse the maintenance team had been and sorted it out for us. Bed very comfortable and bathrooms/kitchen clean. Do think they need to check on numbers of plates, glasses and mugs as we were some missing. All in all a lovely stay and we are returning in 2020.

"Ruthless"

I have read with interest reviews regarding Guests booking Holidays at various Aria Resorts
As an Owner , or soon to be ex owner, the company are absolutely Ruthless, showing no compassion for families who have invested in Holiday Homes, either Static Caravans or Lodges.
Our Static is based at Newperran, between Newquay & Perranporth, where we have been for 7 wonderful years, enjoying friends and family, forging close bonds with other owners.
Out of the blue, without warning, last Friday we were hit with a letter to inform us the site fees were being increased by 45%.
As my wife and I are both retired this new figure, coupled with Gas / electric charges, pushes the fee to about £5, 400 per Pitch
On speaking to Management, the actual Manager laughed in my face when I complained about the 45% increase
We sold our caravan yesterday, a heart wrenching decision, no one showed remorse or compassion, just profit in any shape or form
Please please be very wary of this company if considering purchasing

"Dirty and uncomfortable beds"

I have given this a 3 because it is ok and not great. They have spent £600k on a refurb which finished in June this year. The cottage is nicely equipped but the beds are shocking. They are so old and bumpy and the quilts are very lumpy. Why Aria have not purchased new beds is beyond me. Surely this is one of the most important parts of a holiday cottage in respect of comfort. The cleaning is deplorable. It has not been cleaned thoroughly. Under the sofa is so much dusty and hair that I don’t know the last time the sofa was moved out. I daren’t look under the beds. Simple dusting of lamps and bedside tables haven’t even been done. Will not stay here again and wouldn’t recommend to anyone until they sort the cleaning and beds out.
If these were done properly then it would be a nice place to stay.
Aside from the above, the hot tub and position for the beach was perfect and this could be a lovely place if only it was clean and had new beds.

"Received a telephone call saying I had…"

Received a telephone call saying I had been awarded a 2 nights free stay at one of their resorts in the UK..I was then informed that it could be upgraded to 4 nights if I attended a 90 minute presentation at their Filey resort. They would send out the invite letter.

I received the letter and it said that the invitation was for a 2/3 night stay in one of their uk resorts and to look on ariaresorts /invitefiley for full terms and conditions.

I looked at the terms and conditions and it said that at the end of the presentation you would be given a voucher for a 2 night free stay. I received another telephone call the day before the presentation asking if I was attending. I informed them that their literature was different to what was said on the telephone and they then stated that the telephone information was incorrect and it was only a 2 night stay...I do not appreciate being lied to to get me to a presentation and if the sales tactics are like this I dread to think what it will be like if you were in a presentation .....Reminds me of the Timeshare tactics years ago...I gave it a miss !

"Waste of money"

Waste of money

Terrible beds, don’t expect a decent nights sleep. We have stayed at two of these resorts now and assumed the first one was just a fluke but it appears that the beds are awful where ever you go with this company!
Also the need to cut the grass and use a leaf blower at 8.30/9am in the morning right outside if your window when people are on HOLIDAY! Is a joke!
Go anywhere else

"Rookley"

Rookley
No customer service, Staff a waste of time.
Save your money and buy a tent ... this will be cleaner and better than staying at Rookley.
I could list all the faults ... but no one cares .... would give ZERO stars.

"Lakes Rookley"

Lakes Rookley. Isle of Wight. Paid top dollar. Bufold doors on lakehouses dont fit. Had to keep locked so no access to patio but despite being for 4adults. Only two patio chairs. 3 mugs. Not enough cutlery or crockery. Not even a salad bowl. No hairdrier. No hoover. No bin bag. Nothing of anything useful at all, in fact. All stlye no substance. Flys everywhere and we had to buy our own insect sprays and drain cleaner as shower blocked. Gi en this property was brand new it was disgusting. Pool area dirty. Algae around pool. Showers filthy and never cleaned in the week I was there. Never saw a pool attendant. Very dangerous for kids.Not enough communal bins one dog bin and no recycling facilities. If this is what Aria think is a top grade facility they really are deluded and Arrogant.We travel all over the Uk with our dog. We r elderly and I am a cancer patient and this might b my last trip to the Isle if Wight. What a disappointment.
A.Johnson London.

"The Bay Filey"

The Bay Filey. Walked in & out of first given accomodation as it was covered in stains and well battered furniture. Into property 2 which at first glance looked better than the first,so gave it a try. Then it became apparent how filthy & unfit for purpose this was too. Mould inside of windows. Cracked window. Blinds coming away from fittings. Taps running from joints when turned on. Shower rail loose. Shower screen covered in mould. Stains in carpets. Big curtain stains. A musty smell we couldnt get rid of. Furniture coming apart when used. The washing machine interior was black with mould growing. Laminate floor was filthy, my bare feet were black. We, your guests, cleaned as much as we could, then the itching & coughing started. 5 days in for a 14 day booking & we had to vacate, nowhere to move to. Refused refund. Offered 10% OFF NEXT BOOKING when complained on arriving home. What a disgrace Aria Resorts were to us. Keep my money. We wont be returning.....