"FANTASTIC COMPANY"

IT WAS A PLEASURE TO DEAL WITH A COMPANY THAT DELIVERED WHAT THEY PROMISED.
WOULD HIGHLY RECOMMEND

"great service property was let within 7 days"

i have dealt with a few letting agents in my time but i have to say none of them came close to urpad. The service they gave me was exceptional, they delivered the service they promised me when i approached them and they were professional to the end. Highly recommend them.

"Rogue Trader - DO NOT RENT FROM THEM"

AVOID!!!!!!!!!
Finally tracked Tim down to his new company after a lot of hunting!!
Had to involve a solicitor to get my deposit back!!!

We rented a property through his old outfit "Lets Direct" and Tim secured our deposit in a custodial scheme with DPS.

We moved out as my wife and I are starting a family. When we came to move out we actually left the property in a better state than we found it. Quite difficult considering the landlord never even carried out a boiler inspection, let alone any decoration.

On the move out day the landlord turned up without our contract or inventory. He grumbled that the bathroom tap was not clean, was very rude to my pregnant wife and then left.

After waiting weeks, calling and emailing the landlord and lets direct several times we realised that Tim had shut up shop and vanished....

Eventually tracked him down to URPAD because they were advertising our flat to rent. Same guy, same office address, different company. Very Dodgy.

Spoke to Tim and asked him to release our deposit as he was the only one with the power to do this.

Unfortunately he refused as he happened to be chums with our landlord. He had no legal /moral grounds to withhold our money. He was abusive over the phone and we got nowhere.

We eventually had to pay out for a solicitor to get involved and take the matter directly to DPS and we have finally got our money back. About (5 months later!)

URPAD belong on watchdog.
AVOID!!!!!!!!!

****************************
Thanks for your reply. Sorry for any confusion caused. Allow me to clarify:
* Were you the only person who could instruct DPS to release our deposit? - Yes
* Was there any reason not to do so? - No, if there was you would have applied to DPS for any funds owed to the landlord.
* Did you refuse to release our deposit? - Yes
* Did my pregnant wife and I have go to a solicitor just to get back the money you withheld? - Yes
* Is this a way an estate agent should behave?...

Maybe you should take responsibility and apologise instead of squirming.

* Did URPAD re-let that property even though the landlord has had no boiler service in over 4 years? - Yes
* Is that legal? - No

"Tim's the man...."

I found a great rental through Tim and the deal was done in a jiffy.
His negotiating skills are second to none and he really went out of his way to make it happen, and fast. Thanks Tim.
Regards
Jol

"Gold star service"

Came across this company through Rightmove and the 24 hour service is second to none. The agent (Angela) went above and beyond our expectations and secured us our tenancy the same day. Would highly recommend this company.

"Great Service and Great Customer Care"

I had my property on the market for over six months after listing it with Urpad it sold in 2 weeks the 10 Top Tips for showing the property were invaluable and there customer service was excellent they arranged the viewings and answered all my questions.

Keep up the good work.