"Ripoff fees"

I bought this phone for my 92 year old mom. The first few months,the bill was $34 as agreed. Then I got the november bill for $100. My mom made 3 calls snd recieved 6 texts. I was told by customer svc that she exceeded her data plan. Total rip off company. I told them to cancel my plan. Wish me luck!

"Lively took three weeks to port our…"

Lively took three weeks to port our user’s number. Our first request was incorrect, and was corrected 48 hours later. From that time, they took three weeks, and we called them many times to enquire during that period. Unacceptable. Also, flip basic model allows ringer to be disabled easily inadvertently by user.

"Total rip off!"

Total rip off!
Total rip off!! I purchased for my Mom. Soon after receiving, she began getting marketing text messages. This phone was used only for family.
Then on two occasions I called her, a recording from Verizon came on saying the phone number was not in service. In trying to reach customer service, I was on hold for over an hour. When the Rep got on, he was trying to figure out the problem. He couldn't figure it out. I asked him about the monthly usage on the bill and he said it was fine.
So today, one month later, I called about credit for when the phone was not working and they say it was turned off for over usage, YET they still charged me on my autopay, PLUS over $100 more than the monthly.
Complete B.S!!
They market to seniors and try to rip them off. READ ALL THESE REVIEWS!!! A 1.3 tells you how terrible and ruthless this company is.

"I suspect any of the positive reviews…"

I suspect any of the positive reviews here are planted. Go to BBB where there are 117 reviews, all bad.

"Taking money from seniors"

My husband cancelled his service today because he got a new service. He paid his bill October 4th for the month. He asked for a partial refund on the payment he made ( which is deducted automatically). They refused him and are keeping the money even though he terminated their services.

"Poor customer service"

My mom died, and I called Lively to have her phone service cancelled. The rep, Jennifer, cut the service right in the middle of our call, leaving me hanging with a question about how many days were left on the plan. Terrible!

"After 3 weeks I am still trying to get…"

After 3 weeks I am still trying to get my mother's cell phone # ported to lively. This should take 5 minutes, not 3 weeks. Each time I call they tell me they are escalating and it will take another 1 - 3 days. Each time I call back, I get the same answer but it takes lots of waiting on the CSR to get back. Supervisors have not been any help either -- even when they do actually get on the phone. I cannot lose my mom's cell phone # and they do not seem to care. Worst customer service ever.

"Phone is not easy to use."

I bought this phone for my 93 year. Old Mother. They stated it was very easy to use. BUT ITS NOT!! The other phone she had, I was able to input her important number and she was able to just press one number and she could reach us quickly! I had called Customer Service, Face screen was BROKEN! I was told they do not replace that!! Why??

"Lively Cell Phone Svc Rips off Seniors"

Lively’s concept for providing an easy to use cell phone for seniors is a good one, but their service execution is terrible. Customer service reps are inept and rude, and the company has one particular policy that is unconscionable:

They charge customers for incoming spam text messages. While virtually every other reputable cell service provider did away years ago with charging their customers for spam text messages, Lively refuses to do so, thereby collecting what can amount to significant additional revenue from unsuspecting seniors for messages that are completely out of the user’s control.

And Lively’s response when this was brought to their attention: “you can upgrade your service plan to one that includes unlimited text messages at no additional charge by paying $5 more per month for the upgraded plan. Then you won’t be charged for unsolicited spam text messages.”

This response is an obnoxious attempt to yet again take more revenue from seniors.

The bottom line: Lively should not be charging seniors for spam text messages that seniors have no control over. Doing so is an unconscionable act of taking advantage of the vulnerable customer base that Lively targets with their cell phone service.

Be aware. And shop for another cell phone provider.

"My 92 year old mother had a Lively…"

My 92 year old mother had a Lively account. Her phone died three months ago. After many, many unanswered phone calls to Lively I wrote them explaining that her phone was not able to be used. Bills kept on coming and I again wrote them since no one answered by phone. Finally spoke to a person at Lively and they refused to correct the bill and were very unhelpful. Would never recommend this company. The person I spoke to said all transactions had to be fone by phone. She had no answer when I explained no one would answer their phone. Very unhappy with them