"I’m Absolutely LIVID with Lively…"

I’m Absolutely LIVID with Lively customer “support” . A TOTAL JOKE!
I spent 3 hours on the phone with them this morning because of their account transfer error AND my phone still isn’t Fixed.
It’s Saturday - I’m told I have to wait until TUESDAY to MAYBE have THEIR ERROR FIXED!
I DO NOT RECOMMEND!!!!!!!

"Lively's phones are absolute garbage."

Lively's phones are absolute garbage. I lose service at least twice per day. Whenever I contact customer service they try to convince me that I am doing something wrong.

"Bought the phone for my mom (she's 83)"

Bought the phone for my mom (she's 83). Never works unless you turn if off then back on. Service is spotty at best. I thought these phones were for the elderly... Most Unreliable Phone I've ever had.

"Power off, then on to make a call EVERY time!"

If you want to make an outgoing call, you have to Power off the phone, wait 10 seconds, then turn it back on. . . EVERY single time, for EVERY single call! This has been going on for a year now and customer service tells us that constantly turning the phone off and on is the fix. Also, Voicemail always shows 1 message but there's nothing there. Don't get this "service" or buy this phone for seniors. It's unreliable and I doubt if most can make it work.

"Rude employees who won't listen but…"

Rude employees who won't listen but yells over you. I had paid over phone yet no one ever said I was charged $5. Till I called and rude twix who didn't explain all of sudden data shot up, Sent email and still no one cared to help a customers. Hope they all choke soon. Two reps told me to turn off wifi and being dumb I did and thats when data shot up per new carrier and I even told them I was told to use it, not honest company.

"Purchased the Jitterbug 2 Flip Phone…"

Purchased the Jitterbug 2 Flip Phone and the 19.99 plan for my sister who is in a nursing home. This phone was supposed to be simple and easy to use but it is not. I set my phone number up for 1 touch calling and the phone keeps dropping the 1 touch number from the contact. This phone is a rip off. Called on 6/13/23 to have phone disconnected but my credit card was charged for another month on 6/12/23. Was informed that Lively will not give me credit for June-July service because I was on autopay. I have used autopay on several other accounts I have over the years and have always received notice that my credit card would be charged but Lively charges you and then sends you an email. I am a senior and my sister is a senior and it is a shame that so many companies choose to rip senior citizens off. Congrats to Lively for being one of these companies. DO NOT USE THIS COMPANY

"Don't buy if you want to hear text sent to you"

I purchased a Jitterbug Flip2 at BestBuy based upon AARP magazine and Lively website noting that the phone was capable of voice texting. This is only partially true. You can compose and send a text using voice but you cannot have inbound text read to you. Upon calling their help desk, I was told to turn on speech within accessibility options. This is basically a screen reader which seems to only work on menu screens and sub-screens but, not once you are into the text conversations list.

"It all depends who you get and know how to set up the phone and all the features it has"

I have had service for elderly family members for about a year. The Jitterbug flip2 phone is okay, but you really need to understand its capabilities and menu settings. For instance, you can hide Alexa, and basically everything on the main menu just having phone, txt, pic and nothing else. You can access this through settings accessibility, then go all the way to the bottom, where it says hide menu items.
I learned this from a customer representative that was really good and went out of her way to explain the options and set up the phone correctly. This made a world of difference.
Unfortunately, I have called before and have gotten some representatives that you can tell are frustated and not helpfull at all. This really kills the company hands down. I had a problem with the phone was running slow for some reason. Took the battery out restarted it still was running Super slow, almost to the point that it was nonresponsive and unusable. The representative just told me it had to do with the net work, and they had no control of it. I told her it seemed llike it was a firmware issue. Basically disagreed and left it at that. I almost canceled the service and junked the phone.
Fortunately, when I called back to find out about resetting the phone, I got the other customer representative who walked me through updating the firmware, resetting the phone and hung on to make sure all was working correctly. in addition told me about the features i mentioned before and helped me learn about the setting.
What a difference it makes who you get, they are all over the place over there. They need to do some training or reevaluating, managers, representatives, or some thing but they're gonna lose out on a product that you can't find anymore which is a simple flip phone designed for elderly. The ringer, the cradel charger, you can update contacts for the old man from the website. you can get a human rep, stuff that is disappearing fast that no one else has and I feel they are going to lose it if they don't get their stuff together. FAST. Just look at the previous readings here. I thought I should take the time and write a quick review, cause I am happy with service NOW.

"The device would randomly make loud…"

The device would randomly make loud noises at all hours of the night waking my father up. One time it screamed as loudly as a smoke detector. I phoned the company and they claimed it just needed a software update, which they installed at the time. It did not fix the problem and the company tried to tell me that the device wasn't in the charger properly. It was in the charger because the charging light was flashing. When it was in the charger the app on my phone for it claimed that it wasn't in the charger when it definitely was. Once again their answer was that it needed another software update until they saw that it was just recently updated. All in all the entire lively experience was a costly frustrating experience and the help line was way less than helpful.

"Just say NO to Jitterbug"

1. New flip 2 phone would not "auto-connect" on initial power-up
2. After few minutes phone screen automatically said to call service number, which I called, and placed on wait for 7 minutes. I started my called at 5:53 pacific time - time stamp. My number ends with 4085 if anyone at Lively is interested.
3. At 6:01 I was disconnected. No one greeted me. I was just cut off.
4. I called back immediately, and received automated response that service hours were closed as of 6:00 pm.
5. I had dinner, and I am writing this review on the same evening at 6:57 pm.
6. Tomorrow I will return the phone.
7. As a physician who works with the geriatric population, I will now discourage my patients, family and friends from using the Jitterbug phone system due to very poor service.
8. Our seniors, more than any other population, need good, patient customer service. Poor service is an insult to our seniors who need help the most.