"Worst customer service ever"

Service was spotty at best and when my credit card was hacked {by someone at Lively I might add} I received a letter from the company in September of 2023 saying they were suspending my service. So the phone stopped working but they kept sending me bills for monthly service that I was not receiving. So in November they sent a bill for $80.00+. I refused to pay so now they’re turning me over to a collection service for not paying a bill for service I didn’t have. They just wanted to keep charging me even after I wrote a letter telling them I was cancelling, with a check for the month of October 2023. They sent me a check for the monthly charge back however the check was made out to Lively so I sent that back. When I called the service line they told me it took 3 months to shut off service and I would have to pay for it. If this doesn’t make any sense you’re not the only one. WORST CUSTOMER SERVICE EVER!!! They should be out of business!

"One failure of customer service after…"

One failure of customer service after another.
Poor phone durability/performance, paid for replacement once, decided to but their "Protection Plan". This was followed by another failure, with promise to replace promptly. "Promptly" entailed the company canceling the order for no reason given, then many days delay in re-instituting and completing the order (all accompanied by interminable hold time for the multiple calls made).
Strongly advise NOT TO USE LIVELY for a family member or yourself if you value performance and service.

"This company is milking seniors out of…"

This company is milking seniors out of there money on fixed incomes. My mom needed a phone with bigger letters she had been using a trac and had to buy minutes so we decided to buy the phone and they had a plan for 19.99 with some tax the man said. Well we had to pay the 35.oo activation fee and the first monthe which came up to what 75.00 for a 19.00 plan i knew the 35 we had to pay but why was our monthly payment 40.00 now oh there were 22.oo dollars in taxes so now its really a 44.00 plan. The original phone we bought would not activate so they said they would send us another one so i call to canel and they said you might still get a bill in the mail which we are not paying never even used the phone and they said i had to pay the expense to send the phone back after they told me they would give me a label.

"Scammed. I would award no stars if that is an…"

I would award no stars if that is an option. First, the delivery was two weeks later than promised, which was already more than 10 days longer than the date when purchased. Second, the pant fit is not at all what was advertised. This was supposed to be a loose fitting, wide leg pant. I wear a medium normally but bought a large to ensure a loose fit(I sew, so can easily take them in, if needed). The pants actually only reached my calves in length and were skin tight. They are also straight leg, not wide. It’s like they were made for a 10 year old. Finally, when I asked for the refund, I was told there is no refund for sale items. Extremely dissatisfied, and feel scammed

"Rude rep"

Rude rep, failed to complete payment process. Did not send confirmation and hung up on me.

"Lively is the worse"

Lively is the worse. When you call them to ask a question. They are rude. My brother has had 5 bad phones. A black spot showed up on his phone. They send him another phone. Then he had problems again. He called them again. The problems was the Verizon tower.

When you call customer service. They are like you don't know what you are talking about. They act like they hate their job.

They need to go to school. And learn how to treat people.

I don't recommend this company.
The manager of this company. He should be proud of this customer service people. They know it all. They have a answer for everything.

The owner of this company should be teach his employee respect for other people

"horrible customer service!!!"

I purchased 2 lively jitterbug phones for my parents at bestbuy. I set the plan up with lively since it was their phone. Well I changed after I realized the bill was going to be so expensive, so I moved it to consumer cellular a week later. 3 months later I had a minor issue with the phone. I called consumer cellular, they couldn't assist since they weren't knowledgeable about the phone, I called lively, she was friendly and understood what my issue was, after I let her know that I had moved the service to consumer cellular, she got rude and told me to call them. I responded with, you all are the manufacturer of the phone, how did you go from being so nice to a rude evil person, she hung up. Be careful! Do not deal with lively. They're expensive, and horrible customer service!

"Taking advantage of customers"

The company has changed throughout the years. It's so unfortunate how the elderly are being taken advantage of. I bought a phone for my grandmother who is almost 80 years old. I bought it for the RARE occasion she leaves home she has a way to call for an emergency. Every so often I get her bill higher and higher every month. She always connected to WiFi but yet she goes over her data? She is an older woman who barely knows how to use the phone other than answer and dialing out. This month her bill was $480, that is outrageous. I wish this was the first time but sadly it's happened several times and the company could care less.

"They made it impossible for me to…"

They made it impossible for me to change my coverage to another company. I could not keep my phone number of 10 years. They kept me on hold for hours. Expensive and terrible customer service.

"Spent 12 hours talking with Lively…"

Spent 12 hours talking with Lively Technical people and no one could fix the problem of the phone not connecting to my WIFI. Instead, I wasleft with a phonr 3ith all ontacts wiped out. Thanks much Lively!!!!!!