"Excellent Customer Service"

I recently purchased a Rolex from the Newcastle shop. From initial first contact with Matt it has been a pleasure, he has been helpful and professional. Matt has kept me informed all throughout the process. The whole experience was excellent and I would highly recommend John Pass.

"Omega watch purchase "

I had the pleasure of purchasing an Omega watch today. A great experience from start to finish. I dealt with a lady first, then with Andrew who was very professional and attentive, and understood my requirements. The bracelet strap was adjusted in store on the spot, and the whole transaction was done with ease. I left the shop wearing the watch and it felt like I had owned it for ages. Thank you Andrew

"Not sure about skill level as regards servicing"

Ok, Though not sure they know what they're doing as regards to Servicing watches

"Fantastic service"

Fantastic service, ordered exactly what I wanted with clear communication and follow up. Can’t fault them at all!

"Fantastic service again!"

We have been customers of the Crewe John Pass Jewelers for over 20 years and have always found the staff to be very helpful and genuine. We trust them for quality jewellery pieces and their knowledge and expertise. They have some very unique pieces and we always find something we love with the help of the staff and they always make it feel like a great and very special experience always having time to make you comfortable in choosing the right piece without any pressure at all. We recommend John Pass for any special purchases of jewellery and quality watches. Thank you Geraldine for your help with my wife's special birthday present!

"Fantastic staff."

Excellent staff, very knowledgeable, very kind, they do not use any pressure tactics and let you decide what you like, they know customer is king and treat you like royalty.
So I wanted a Rolex which I bought but fell head over heels over a white face Omega seamaster. Darned thing is a work of art, on my wrist it just belongs there. So I bought that too. And it’s been a war as to which watch should be on my wrist, my Blue face 5 year old Omega just serviced through John Pass, looks brand new, my White Face brand spanking new Omega, or my Rolex, that looks good too.. decisions, decisions, decisions.
The Staff listened to what I liked and what I did not like, they gave options and gave me space and extra days to think about what I actually wanted and in the end I made my mind up that I wanted both. The prices were great and the discount for buying two watches great.
Simply a great experience from great staff.

"Julie and jazz were very helpful"

Julie and jazz were very helpful. I was stuck for choice but they helped me to find the perfect Dimond earrings for the right price.

"Excellent service from Will at John…"

Excellent service from Will at John pass, very professional and respectful from the get go. I appreciate the time and effort given to me when purchasing a watch for a milestone I’ve reached! I hope to make many more

Thank you! Mr Blake

"A friendly and professional set-up"

A friendly and professional set-up. The ladies there couldn't have helped me enough. They discussed options with me in relation to selling some jewellery and were very patient with me. The transaction process was very smooth and well managed. Thank you

"First Class"

A first class experience at this family run business. Always very welcoming, friendly and most of all knowledgeable. A big shout out to Sophie for her patience and help!