"Excellent service!!"

We had our shutters fitted last week, I am extremely pleased with them. They look amazing.
The fitter was great, friendly and professional. I dealt with Andrew for the measure and regarding delivery and installation, again he was great. Would definitely recommend!!

"Brilliant Company …"

Beautiful well made shutters very clean and professionally fitted with care.
Highly recommend this company.
Thank you so much Andrew and Callum
Best wishes Phyllis Willetts

"Highly Recommend!"

Shutters and blinds fitted….absolutely love them! Great advice and options provided by Andrew, along with a smooth measuring and ordering process, and no pressure sales. The wait was long (14 weeks) but this was clearly communicated to us and no false promises were made at any time. Callum fitted the shutters; totally respectful of our home and cleaned up after himself, a real perfectionist! Even my super critical husband was impressed with the workmanship and I think it’s only the 2nd time I’ve seen that in over 30 years!
We would definitely recommend Charles Faraday…..quality products delivered and fitted by a quality team. Thank you!

"Fantastic service"

Fantastic service, delivery and product. From the initial visit to measure up and provide a quotation to the installation we kept up-to-date with the progress of our order. Highly recommended.

"Great product matched by professional service."

A really professional job undertaken with care and attention to detail. The shutters look great, highly recommended if you want a quality product installed by guys that know what they are doing.
Philip Sheldon

"Excellent service"

Extremely pleased with my blinds recent fitted. From beginning to end this company made the process extremely smooth. They came out with the various selections and really helped me make the right decisions. So glad I chose the dual mechanism on my perfect fit range. All of the blinds fitted are excellent quality and the recommendation for utility door was excellent everything looks so contemporary. Highly recommend.

"Dodgy shutters and long waits then this is the guy for you!"

I ordered shutters in 2021 which after more than a three month wait were fitted earlier this year 2022 in about April, so long ago it’s hard to remember the specific date! One of the shutters was badly bowed and gappy- not what you want from a shutter. A replacement was ordered which was another 12 to 14 weeks after the initial installation to again wait. The installation team came to fit it and it was worse! So we are another 12 weeks down the line and still no replacement has been fitted, pretty soon this will have been going on for a year!
The fitting team are great but that’s the only good thing about dealing with this company, communication with Andrew Faraday is awful. If things go wrong there does not seem to be a will to find a timely and appropriate solution .
I have just sent an email asking for an update- the first in nearly 12 weeks of no contact and the reply from Andrew was a curt ‘sane reply as last time’ - how rude! I have paid an awful lot of money for this terrible service. Today is just the last of repeatedly poor exchanges with this company. Incredibly frustrating and certainly not customer focussed.
Response to Andrew_
If as much time and effort went into replying to original requests as it goes in defensive, aggressive responses on trustpilot we would not be in this position, and I don’t know why you are shocked this is not the only review that speaks to your attitude…. Customers will only turn to trustpilot giving a poor review if they are frustrated and upset enough to do it… and way to go on a response that you think is putting things right. Shocking!
As you well know we are going to do the rest of the house with shutters but we will not be using you.

"Excellent quality and service"

This was not the first time we have used this company, nor will it probably be the last! The service offered from start to finish was faultless. You get a professional and personal service from this company. We had vertical blinds in our living room bay, a small window, and 2x blackout verticals in a bedroom. The fitter was very competent, pleasant and tidied up after. Would definitely recommend 😊

"I am absolutely delighted with my new…"

I am absolutely delighted with my new shutters, the staff are very friendly and informative. The communication has been excellent the whole way through, couldn’t recommend this company enough. On the day they were fitted Callum was very friendly, helpful and professional.

"I am delighted with my plantation…"

I am delighted with my plantation shutters , I took there advice on colour and shutter size they know there shutters they look perfect the rooms have taken on a chic look .Callum the fitter was so precise his work is very clean and tidy a pleasure to have him in my home .
I will recommend Charles Faraday 100% best thing of all there was no hard sell and naturally the quality , thank you Andrew