"Chess World Rogue Traders 2024"

Absolutely shocking customer service, spoils the reputation of the company.

Ordered 3 chess sets from their catalogue, on back order, and one custom build.

Received the 3 back ordered sets in the same week, 2 absolutely perfect in design and execution; the third absolutely perfect in execution but with the wrong rooks and pawns. This is not a mere detail - these are meant to be exact or very close replicas of historic chess sets, which they have done before. They know the design, and they have the tooling.

Tldr After several weeks of stories and excuses they eventually admitted that the pieces were wrong, but they refused to provide replacement pieces, with various excuses. So under their terms and conditions, since this was clearly seller mistake, I asked for return and refund on this set only. Since we'd had a lot of email correspondence with about the custom build, I thought we had a rapport, and didn't think that this would be an issue since it was clear cut. Meanwhile, for months they made excuses about delaying the delivery of the custom build, for which they have never provided evidence they've started. I had been totally patient and understanding about this throughout. So when I asked for a refund on the back order AND for photographic evidence of progress on the custom build, imagine my shock when they immediately turned nasty: not only did they refuse the refund request, they informed me that because of my refund request, they had "stopped work" on the custom build (taking all my money with them). They have stopped answering all my emails. I copied the boss into all of this, no avail.

I really don't know what the problem is there, because the product is fantastic. But I will never deal with them again. Next stop, credit company.

"AVOID AT ALL COSTS"

Absolute nightmare of a shop. Purchased 2 higher value artisan chess sets, one arrived looking like something you’d find at Walmart. Completely trashy and hastily assembled. The other set was damaged upon arrival. After providing numerous photos as proof, the company said they would issue me a refund. However, it has been over a month now, and zero refund. They have similarly chosen to ignore my email communications. I have to now resort to legal action against this fraudulent company, and will win. However, I strongly caution EVERYONE to avoid doing business here, if you do not want the same to happen to you.

"1930 German knubbel analysis chess pieces…"

The pieces are to be coupled with a Ebony/Tiger wood board. Creating an elegant enhanced, library Set. Adding
the glossy lacquer finish adds tremendously to my "personal" chess pleasures. Thanks for exceeding expectations.

GREAT JOB & WELL DONE!

"Simply Great!"

Order came in much faster than it was mentioned in the describtion. I'm located in Europe and it took less than a week. Package was secured very well. The quality of the wood and the pieces is just outstanding considering the price. Those things are hand-made so if you are looking for "perfection" than get yourself a plastic set.

When I found Chessbazaar I started to look for opinions on internet. I was a bit suspicious about how the ones on website were so positive and on other websites you can find bad ones, but still I decided to take a risk and I can honestly recommend ordering from them.

"Impressed"

Impressive quality, super fast delivery to the UK!

"Affordable beautiful craftsmanship and the best service I have experienced"

I brought the collector series chess set in Ebonized box wood with foldable solid wooden board. I was stunned by the quality of the craftsmanship, the pieces were a little smaller than what I expected but on the other hand, the set was perfect for analysis or a proper game at home where you might have a limited space.
ChessBazaar is true to their promise. I had some defective pieces and I contacted them. There was no fuss in the process at all and ChessBazaar had quickly sent the replacement pieces through normal shipment.

Overall, I am happy with ChessBazaar product and their service. Definitely will buy from them again in the future.

"Great experiences at chessbazaar"

When entering the world of Chessbazaar, I experienced wonderful emotions, a wonderful journey from the country of India famous for the exquisite art of making chess pieces. Every time I make a purchase on Chessbazaar, I not only receive beautiful products, but also experience the professionalism and dedication of the team working here.

From the moment I placed my order, the shopping process on Chessbazaar was easy and convenient. Their website is thoughtfully designed and easy to use, allowing me to search and choose from hundreds of unique chess piece designs. The variety and quality of products really amazed me. From classic chess sets to meticulously crafted modern versions, each chess piece model on Chessbazaar represents the quintessence and passion for the game of chess.

Not only beautiful products, Chessbazaar also ensures quality and accuracy in every detail. I received chess sets that were handcrafted with love and attention to detail. From choosing premium wood to exquisite carving, each chess piece becomes a true work of art. The feeling of holding these chess pieces in your hands is satisfying and a wonderful experience for the soul of a chess lover.

In addition, customer service at Chessbazaar is also a commendable highlight. They are always ready to support and meet all my requests. From consulting on product selection to answering questions about the delivery process, Chessbazaar's customer support team always responds quickly and professionally. This makes me feel confident and secure when purchasing on their website.

To sum up, every purchase on Chessbazaar is a truly positive experience. From the variety and quality of products, the professionalism of customer service to the passion and dedication in every detail, Chessbazaar has conquered my heart with the excellence of its products and services. . If you are a chess lover and want to find memorable experiences, I sincerely recommend you to experience shopping on Chessbazaar - a company providing chess products from India.

"The chess pieces are excellent"

The chess pieces are excellent. Two thumbs up!
(on items ordered Aug 24,2023

"The best place to buy chess sets in the…"

The best place to buy chess sets in the world.

"I needed a great board for my favorite…"

I needed a great board for my favorite set...this was it...the 55 mm sized squares fit my world fide championship chess pieces perfectly and it looks wonderful too!