Aukciony.com

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Aukciony.com

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Maddie Turner

5.00/5.00

"Reliable service for all of your…"

Reliable service for all of your shipping needs. Excellent customer service and quality control. Dedicated team available to assist and answer questions. Highly recommend.

14/02/2024

Den Gallager

5.00/5.00

"Молодцы и точка!"

Доброго! Очередное сотрудничество с командой Аукционов вновь было успешным! Хочу выразить слова благодарности за помощь в организации доставки крупногабаритного товара. Это потрясающе! Понравилась слаженная работа команды на каждом этапе всего цикла Продавец-Покупатель. Несмотря на возникающие трудности сотрудники организации проявили свои лучшие качества: дипломатия и ответственность! В любом случае твердо уверен, что ещё не раз воспользуюсь услугами данной компании. Рекомендую!

01/02/2024

Theodoros Alexopoulos

5.00/5.00

"Totally recommend aukciony services"

Totally recommend aukciony services. i ordered a very heavy and long item from Siberia to Greece, not only the manager was able to tell me before hand the total costs of the shipping and the customs but also when the parcel got returned for dimensions reasons they where able to find a solution in order for me to get the package. Always answering the chat on their website providing all the information.
Overall very professional, totally recommend and use their services again.

17/01/2024

Laura Holm

1.00/5.00

"Refusing to provide service I paid for or to refund me"

I placed an order for this company to buy goods on my behalf and post them to New Zealand. I was told that posting them to New Zealand would cost around 50 euros. I paid the invoice. I was then told that I will have to pay another exorbiant amount to send it to Germany first so it can then do on to me. They are refusing to refund me my money for what I paid for which is over 200 euros.

EDIT:

1. This is a lie, you did not provide me a tariff schedule. You don't even have it anywhere on your website that you can't send to New Zealand. I would not have paid the shipping to New Zealand if you had, let alone have used your service.
2. You haven't even given me a list of countries I can send my parcel to even though I asked you to provide me this list so I could still receive my parcel. Your manager said herself she wouldn't give me this list because I had already paid shipping.
3. You sent me a bill asking me to pay this 67 euros even though I never agreed to pay it - and even then, the total amount for the order would amount to over $400 NZD, which is absolutely insane for something I paid less than a quarter of that amount for. It is literally illegal to change the price of a service and demand further payment after an invoice has been drawn up and paid for and it is in violation of Paypal's terms and conditions of use.
4. I was more than reasonable in my initial responses to you, but the manager you had overseeing my case was uncompliant and unhelpful. I asked to speak with another manager several times and my request was not granted.
5. I spoke with New Zealand customs several times and there is no reason at all that you can't send it to New Zealand, as the sanctions only apply to certain goods.
6. I did speak with your helpline and they told me that sending to New Zealand is possible - why the hell would I have used your service if it wasn't otherwise?
7. You have deleted my account to prevent me from claiming further evidence against you, which proves all the more that you are trying to cover up what you have been doing. Fortunately I was able to get more screenshots to show Paypal before you did this.

It is unbelievable how you won't even apologise and you continue lying like this.

03/11/2023

Nancy Di Giovanni

4.00/5.00

"I am satisfied with the service"

Ordered stuff from a Moscow store that refused to ship to EU. Aukciony worked great, quick, though the service costs, shipping and exchange rates were a bit high. Luckily they made up by being creative shipping the goods. All in all a great service which I would use again and recommend.

01/11/2023

Wacława

1.00/5.00

"You think You buy cheap ---forget!!!!"

You think You buy cheap ---forget!!!!
The best place to fish ,,CLEVER,, first of all bank fee -jocke second after you put the order your fee ll rise up 100% warehouses its a great jocke and last You never get full scan of purchased item .On each step they rise price from 100 -300 % ...hehe Its good for people who dont understand russian.

24/02/2022

Holló Hunor

5.00/5.00

"I've used their virtual address service…"

I've used their virtual address service multiple times. I've received all my orders in good shape. They had quick response times, and full support when most needed (once carrier delivered an order to a neighbour).

30/08/2021

kk tty

1.00/5.00

"Terrible scam, stealing from your packets"

title says it all - stealing valuables from your packets. Russian post envelope was sealed and intact, just most of expected content missing. They didn't even bother to reply to the formal complaint... avoid! avoid! avoid!

21/07/2021

ady edy

5.00/5.00

"Good service & delivery 🤩"

Good service & delivery 🤩

03/02/2021

Neville Taylor

1.00/5.00

"Steer clear of this site"

I wanted to buy something in Italy for shipment to Australia, but all the other websites that offered this service were very expensive. I was a bit wary of Aukciony given other reviews, but decided to try it with a small purchase. Initially it seemed to go well - they sent me a photo of the item when it arrived with them, and a cost to forward it. The cost was higher than advertised on their site, but not as high as other sites. I paid via Paypal. 6 weeks later it still wasn't shipped and they hadn't answered my requests, so I raised a dispute through Paypal. Their response to that was to say they could not send it and would refund me, but they just canceled the order without refund. I received a refund via Paypal but that means that my item is now lost to me.

10/08/2020
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