"Horrible scamming service."

Horrible scamming service.

I have used various other forwarding companies, and never was a i scammed like here. I ordered a package to their virtual address in moscow. Upon arrival, i got a picture of the inside, and immediately, my account was set to -9 Euros, and a bill for 20 euros was issued to me. So, before i even organised any forwarding they want to charge me 29 euros. Out of nowhere. I barely spoke to them other then to ask where to send. Their explanation is, as quoted
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- 3 euro , asseptance of your parcel
- 2 euro , deleting the 1-st packing
- 9 euro ( < 5 kg) packing a parcel
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I never told them to do any of that stuff :)
The 20 euro fee is supposedly for "picking up my package", whatever that meant in the broken english the person on the site named "vasilii" writes in. The package arrives at the location the display as their warehouse and they charge you 20 euros to pick it up from there??? There's no mention of this anywhere. Once you ask the support, they reply with
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You can also check all commission on rus. version of site
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So they outright don't display proper information in the english part of website.

Furthermore, to make matters worse, once you try and organise the shippment forwarding once this item came to them, you go to see how much you pay, and it outright is double then their shipping calculator.

So, i go to their shipping calculator, enter origin country, destination country, weight, all exactly the same as it's on their website, and i get 30 euros estimated shipping.
Then i go into orders, try to organise the forwarding, i put SAME EXACT THINGS and it gives me DOUBLE the money, 60 euros. When i ask support, they say
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The calculator shows enaverage price of tarrif , not exact amount
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HOW CAN THE CALCULATOR FAIL FOR 100% OF THE AMOUNT lol. It should display exactly the same price if you put everything the same. It's clear they are scamming.

so anyway, what looked like around 30 euros forwarding from the initial shipping calculator, so far they expect me to pay 89 euros for the forwarding :)) This is hilarious.

"Do not ship any package to them."

If you do not use "buy for me service" and do not pay for them buy for me service, they do not help you for your packages.
DO NOT ship any package to their virtual address.
Your packages never cant receive. and you will see many problems.
They do not tell you about problems. even after chat with support.
First package I shipped to my Virtual address. but package stoped in post office. they told me: (we can receive package, you must write the XXX name for the receiver, so i can receive it. we cant receive package with your written name any more.). so you must call to sender. they change the receiver name. wait about 3 weeks. and ... and pay to auction courier fees about 20 usd, so they got it.
When i shipped the second package with the updated receiver name (i got it from the support). The package will be stopped in the post office again.
NOW they told me (we can not receive any packages via ru post). I asked to help me, they told me (we will pick up your package from post this mondey for you FREE).
They told me we will pick it up this monday. but after monday, they told me we will get it next monday. but after next mondey they told me we will get it next monday After the next monday, they told me: that manager promise to help you, is not in the work and will back to work the next monday, and ... But after 1 month , they did not pick up the package.
They told me we changed my warehouse and I'm in a new city now. And there is no way to receive your package in old city. (after 1month). and also they told me (that manager promise you to help you finished work with us now, we cant help you any way, you must return your package and ship new to new warehouse)

So I lost my time. i lost my money i lost many thing.
It was a birthday gift. but i cant deliver it to my family on birth date.
Because of their mistakes.
Be carefull.