"Great drones but most of all reliable after service"

Been using DJI drones since 2015. Ive crashed two drones in this time, one in 2017 and one recently. Their repair service is top notch, in fact i would dare say that on top of the obvious technologic advantage DJI has over competitors, their excellent after-sale service is what makes me trust to stick with them. Having a crashed drone is a scary experience of your investment (especially now with the Mavic 3 being quite pricey) and because of there fast response with picking up the broken drone, analyzing it an replacing it, much of that anxiety is no more. I will stick with DJI no matter what others say.

"I Own the Mavic air 2 and upgraded to…"

I Own the Mavic air 2 and upgraded to the smart Controller at a cost of £550 .
I was about to order the new Mavic 3 only to realise that the Mavic 3 isn’t compatible with the original Smart Controller.
DJI this is so unfair
What do all the thousands of consumers do with there original Smart controller.?
This probably means that non of us will by the Mavic 3 .
Shameful on DJI

"They replaced two motors & arms on my…"

They replaced two motors & arms on my Mavic Pro, only to install the original damaged props. Come on guys, who does that? Replace the props.
When I emailed them about this, they never responded. Definitely a once & done kind or merchant with no customer service of any kind. They take your money & run. Find someone else if you want the repair done right.

"I got mavic mini 2 and is the best…"

I got mavic mini 2 and is the best purchase that I ever had.

"I think I was "taken"."

Sent my Mini 2 in for repair with damaged gimbal. They called and said it needed not only the gimbal but the camera (which was working fine along with all flight control - I just couldn't control the camera tilt, etc.) $268! (which was more than the price listed on the DJI website for the same service). Then they called back again and said they also needed to replace the control board - another $100! So they proposed a new drone instead for another $71; again, more than the DJI listed price. They sent me the "new" drone, but it wasn't new (no stickers, no activation required) and it didn't work - major problem with the gimbal drive buzzing and overloading and the video image wavered like the landscape was doing the hula. Returned again after finally getting ahold of someone (a week later) and this time did get a new drone, though they were not prompt. Overall, I think I was "taken" and will not deal with them again. They did pay for shipping both ways, though, both times. They do not respond to emails or voicemails; you have to catch them "live". Just keep trying.

"EXCELLENT SERVICE"

EXCELLENT SERVICE. Highly recommended, very professional and process take approximately like a quick. Very satisfied.

"Don’t Buy From Them"

Literally the worst. They sent me a defective item and promised an exchange if I sent it back. I had to pay the shipping even though they messed up. After that, I NEVER got any confirmation. I called several times and never could get through. Finally, I got a hold of them and they said they issued a refund. I never got a refund. And I couldn’t get an exchange, and they wouldn’t refund my shipping cost either. Don’t buy from them. Absolutely the worst. I have never felt so screwed from a business. I was left with no refund, no drone, and I was down $15 for the shipping fee to return my broken item.

"Paid for repair that wasn't done."

Purchased a Mavic Air 2 in January took it out for a brief maiden flight & it crashed into my house after pressing the RTH button.
All four propellers were damaged & one motor. Mailed the drone to DJI & was given a quote of $96 to repair after their damage assessment. I sent payment which was acknowledged & it was shipped back to me without being fixed. That being said, I did receive four new propellers but the damages motor was not replaced. Furthermore, I packaged the drone with the gimbal cover & it was returned without it.
I contacted DJI support again & had to open up another case. I sent the drone back again & was given the same exact damage report/quote as the first case. I've been communicating via chat/email with an employee in the support dept who stated to disregard the most recent quote and wait for an updated one from the repair team after evaluating the first case. It was quite obvious that a test flight was never performed since the drone was shipped back & not functional.
As of this writing, DJI still has my drone and my money. Hoping it gets resolved correctly this time. I will update once the case (hopefully) gets resolved.

Update 3/5/21. To my surprise, Dji ended up sending me a brand new replacement drone as opposed to repairing the one I had to send back in a second time.

"They were fast prompt and did a good…"

They were fast prompt and did a good job on repairing my drone I really appreciate it

"Buyer beware"

Buyer beware! This company will hold your money for 2 weeks and then tell you the item you bought was a "price mistake." Why does it take them 2 weeks to tell you this?

Best part, once they tell you the item was a price mistake, they'll ask you to buy the lower-end model for the same price you had bought the newest model - bait and switch type move that should be fraud! I had to fight them through PayPal to get a refund due to them trying to talk me into buying the lower-end model. Stay away!!