"Received DOA unit."

Received DOA unit.
Attempted to call in to support line countless times.
Full ignorance.
Picked up the phone just a single time and once I explained the unit is DOA - dropped the call and never picked up again.
Emails sent to support email are bounced back as non-deliverable.

Once the claim was placed via PayPal - they have responded back and asked to ship the unit back, with no return label provided.

Stay away.

"All around bad experience"

I sent in my drone almost two weeks ago. The day it got to DJI Drone Service I received a phone call to update me on my drone, and that's the extent of the positivity with my experience at DJI Drone Service. I was told the drone could not be repaired because they do not have the part. I've been waiting for my drone to come back for almost two weeks, and I just now received an email saying it has been shipped. This is after I was told it would be shipped "either today or tomorrow" a week ago. It was also after three emails to the company asking for the tracking number that apparently never existed until today. So the long and short of it is I sent my drone in two weeks ago to be told it couldn't be repaired, and it's taken all that time for the drone to be shipped back to me. Still waiting.... Oh well, at least I wasn't charged a diagnostic fee or something.

"Cheaper than dji care refresh!"

Ppl quick tip! Loyalty is great when appriciated! Dji DRONE GREAT! But and stick to the care refresh if you want to show your loyalty to dji as a company, however if the dji doesn't appreciate that loyalty for what ever reason!
Insure your drone with bubble it dot com, its 2yrs cover! 1 yr more than dji and its 30% cheaper!😁

Great product! Truly!
But a malfunction that cost you to loose the drone would cost you dearly regardless if product is faulty!
And they would charge you heavily for a replacement doesn't matter if care refresh is active or not! Loyalty to their brand comes at an heavy price tag,
Dji is a great brand but I'm sharing my story with all family and friend so they csb make up their own minds.

"Let them bring your drone back"

They had a super quick turn around. Had product back in less than 3 weeks from it leaving my hands. Everything looked new. Great service

"commande d'une piece au detail pour un…"

commande d'une piece au detail pour un inspire 2.
plus de 2 mois d'attente pour obtenir d'abord la reference, ensuite le prix. 3 semaines ensuite pour le traitement de la commande.
le capuchon de protection coute 0.80€ pour 15€ de port...
le produit arrive, c'est pas la bonne piece.
je signale le probleme, au bout de 3 semaines on me demande de retourner la piece en hollande, et de payer a nouveau 15€ de port pour l'envoi de la bonne piece.... NUL ne demandez rien et ne cassez rien chez eux!!!

"I just bought a DJI MAVIC AIR 2 DRONE…"

I just bought a DJI MAVIC AIR 2 DRONE and why doesn't it have led strobe lights

"Dji repair service was fast and fair"

Dji repair service was fast and fair, I'm very satisfied with the cost and fast results.

"Overall a very trustworthy company"

Turn around took a little longer than expected (still within a reasonable waiting period) and I wish the battery was fully charged upon arrival but overall I am very pleased with the result. I had full faith that my Spark would return in working condition.

"I sent in my drone to fix a broken rear…"

I sent in my drone to fix a broken rear left arm. Their site was user friendly, and it was very easy to track my drone through the whole process. Fast service, and a quality repair. I will use them again if needed.

"2nd to None! From global videographer!"

The leadership is second to none with Steven and his team, they will always make sure you get the best solution possible at the right price. I travel around the world and have been to many places for my drones over the years, and you cant go wrong with DJI Drone Service. Highly recommend.