"Rent4Sure fantastic service"

Rent4Sure are very efficient and always helpful on the phone with any queries or questions. Our account manager Kris Arnold is fantastic and always stays in touch to make sure we are happy with their service. We would highly recommend this company

"Excellent systems, helpful staff, fair/competitive charges"

Our Letting Agency has used Rent4sure for several years and have always found their systems to be easily understood, their staff to be very helpful and knowledgeable, and their charges to be very fair and competitive.

"Exelant service and grate…"

Exelant service and grate communication. Highly recommend

"Excellent Service."

We have members of Rent4Sure now for just over 6 years. There service is always exemplary. Any issues which we may have are always quickly resolved.

What I like particularly about Rent4Sure is the easiness of being able to get through to somebody to handle whatever it is your query may be.

We have no plans to go anywhere else and neither would we consider using someone else.

Keep up the amazing work!

Regards


Jack PLA

"Rent4Sure"

For all the time we have used RentSure we have never had any issues, all staff we have dealt with have always been extremely efficient, helpful and reliable when it comes to providing references. I would recommend them to anyone wanting a fast and trustworthy referencing service. Rent4Sure have always had excellent communication with ourselves and our account manager Kris Arnold offers a professional but personal service, regularly checking in on ourselves and providing any advice when needed. Thank you.

"I've been using Rent4Sure for a number…"

I've been using Rent4Sure for a number of years for tenant referencing. The direct submissions are the easiest I've ever used and the staff support is excellent. They offer clear instructions and a good choice of products. They are fast and reliable and I highly recommend them to everyone. I get regular calls from Matthew Glover to see if there's anything he can help me with and if I need him, he's always at the end of the line. Can't thank him enough, especially for the help he's provided during Covid. WELL DONE FROM THE TEAM AT HUXTABLE ESTATES, PORT TALBOT.

"Hiding behind procedures and inadequate scripts"

What an appallingly intransigent, intrusive unreasonable outfit.
I am trying to act as guarantor for my son who is on a deadline to rent a flat-share.
Having supplied all the information originally requested - multiple proofs of residence (moved house recently), passport, pay slips, detailed bank statements showing much of my lifetime savings - I'm then informed that I need a bank statement dated within 7 days of today. Alternatively, I could supply a screenshot and received an email stating:
"Further to our phone call can you please send us a screenshot of your online banking showing your available balance and the date within the last 7 days.
The date will need to be on the online banking page somewhere, we cannot accept the date from the computer task bar."

I complied with this immediately and sent an email requesting their confirmation - guess what, no reply (they claim to have left a voicemail rather than reply to an email because it's their policy!).

I followed up with a phone call the following afternoon to be told that they couldn't accept the screenshot that they had requested because it didn't have my name and account number (none of the Virgin One detailed screens show that information for security reasons). But as per the verbatim quote from their email above, that was not specified (nor possible). I was then informed that it is my responsibility to supply a statement complying with Rent4Sure's standards (irrespective of my bank's) which must be no more than 7 days old.
RBS Virgin One do not produce online statements on demand and paper statements are produced at calendar month end, printed and mailed to customers. They are NEVER less that 7 days old when received.

I have wasted hours collating information to try and ensure that the process does not hinder closing the deal, but to no avail.

I have talked to my bank and requested an interim statement - default lead time 4 days! Not looking good for the deadline.

Try asking them when they destroy your data - "about 6 months after it's no longer required". When might that be? 6 months after the end of the contract. Is an email confirmation sent to the data supplier upon destruction? - OF COURSE NOT!

We are expected to trust Rent4Sure because they've got certificates and procedures - pause and think about the recent Colonial Pipeline ransomware story in the US - I bet they had certificates of their data procedures too!

"Quality Professional References"

We have been dealing with Rent4Sure for 3 years now and they have always provided a competent and thorough referencing service. As multiple landlords its very important to our business that we have the right tenants living in our properties and we have found that our quality of tenants has improved on the back of better references being completed. Our account manager Kris Arnold has always been really helpful and quick to respond to any queries.

"Great Service"

Rent4Sure communicates all information to us and tailor the referencing to our needs.

Great service

"We have been using Rent4Sure for the…"

We have been using Rent4Sure for the last 7 years and are very happy with the service they provided. Good communication and quick turnaround.