"VERY DISAPPOINTED!"

I spoke to Adam from Van Buyers at 1pm on Sunday the 12th of December when he valued my van at £8750. I asked for some time to consider the offer and he said that was no problem, so I had a think overnight and messaged him back on Monday the 13th of December at 9:15am (not even 24 hours later) saying I would accept the offer. I then had no reply for 2 days until the 15th of December, when he replied saying that as of 9am on the 13th (the day I had messaged accepting the offer) the valuation had supposedly changed and gone down to £8400 and therefore, he would not honour the original price, despite the fact that I had accepted the deal within less than 24 hours of it being proposed to me. I have tried to ring numerous times but could never get through to speak to Adam (or anybody else). Very disappointing customer service and a complete waste of time.

"I found this company really good to…"

I found this company really good to deal with. They gave me a fair valuation on my vehicle and kept to it. Jeff the driver who collected my van was very professional and reassuring. I would recommend Van Buyers UK, and wouldn’t hesitate in using them again.

"Really friendly"

Really friendly, efficient service. Hannah was my main point of contact and John came to collect, both easy to deal with and professional at the same time.

"Very helpful"

As soon as I put my registration number in Hannah called me to chat about prices and how she could help, it was very smooth from start to finish, they came to collect my vehicle as promised the next day and communication was really good. Hannah even contacted me the next day to see how things went with my sale.

"Get a valuation it said in 60 seconds"

Get a valuation it said in 60 seconds. I just want a valuation. No contact right now. Possibly in the future but not possible without giving personal details. Absolute lie.

"First time I have sold on line and a very good experience"

First time I have sold on line and pleasantly surprised. Given a very acceptable offer on the phone very quickly after providing photos. Vehicle was collected from the north of Scotland within days. Handover and payment completed in less than ten minutes at my home.
Special mention for Hannah in the office and John the collection driver who were both friendly, pleasant and very helpful. Would recommend the service to anyone.

"Adam was very good to deal"

Adam was very good to deal, the whole process was completed in a couple of days.

"Right from the start Adam andhis team…"

Right from the start Adam and his team were upfront and honest. Came to collect the vehicle on time and paid the price that was agreed on the phone the day before….no haggling, no mess, no fuss. Would definitely recommend

"Yes really happy with Adams sale very…"

Yes really happy with Adams sale very good salesmanship would definitely recommend the company and Adam

"i spoke to hannah several times prior…"

i spoke to hannah several times prior to selling my van , she was very helpful and informative throughout.
paul collected the van on the arranged day and organised the payment which came in 5 mins.
would definitely recommend