"Thanks very much Lynn from TDI"

Thanks very much Lynn from TDI, you were very patient and understanding of my situation and really went out of your way to help me.

"Query"

Ashleen was very helpful and polite, quick response and overall excellent service

"TDS took the landlords side who left me…"

TDS took the landlords side who left me living in an uninhabitable property. I had the council out who couldn't get the repairs sorted either so I ended the tenancy early. Because I ended the tenancy before the stipulated time in the Contract this is the reason why the tds adjudicator sided with the landlord. I provided evidence of my deposit being paid before signing the tenancy, provided evidence of contacting the landlord repeatedly and getting ignored, provided evidence of the council inspecting the property and confirming they where getting ignored by the landlord as well. I asked for TDS to review the adjudication as all the evidence I provided was clearly ignored and was told they found the adjudicators findings to be right. All rent was also paid right up until the tenancy ended early and the termination of the tenancy was done properly through a letter and email to the landlord.

So the takeaway from this is, it doesn't matter if you pay your deposit before the tenancy agreement is wrote up (which after researching is illegal and should void the tenancy agreement) or if a landlord violates your tenancy rights and leaves you living in terrible conditions, if you end a tenancy early, TDS will side with the landlord. Also this process took approximately 5 months, with the current house pricing for letting and the cost of living crisis if you where reliant on your deposit you'd be homeless going through this scheme waiting on your deposit.

Absolutely appalling service.

"Prompt and helpful service from TDS"

Prompt and helpful service from TDS

I emailed TDS to update the details on a certificate. I received a reply confirming it was done on the same day - which was sooner than I had expected.

"Difficult to navigate login arrangement"

Difficult to navigate login arrangement

"Professional organisation you can trust"

My entire experience which is still ongoing has been incredibly good. Each call has been professional and informative. Staff are clearly highly trained and efficient. The website is also good and user friendly.

"TDS NI, professional organisation, in fact above and beyond."

I have been dealing with TDS NI for a number of years and found them nothing but professional. Recently I had a number of queries regarding tenancy agreements and inventories/check-in/check-out reports. The replies I got were very insightful in helping me understand the adjudication process, what is required from me, and how this can be used to both the benefit of the tenant and landlord. Without doubt TDS NI is one of the most professional government bodies I have come across.

"Extremely helpful in helping us get our…"

Extremely helpful in helping us get our deposit back from difficult agents.

"I found each employee I spoke to to be…"

I found each employee I spoke to to be very very helpful and understanding of my situation

"Painless experience for sorting out our…"

Painless experience for sorting out our deposit. Adam was very helpful and happy to answer all of our queries.