"AVOID USING TDS"

Absolutely dreadful service. Took THREE MONTHS reviewing the decision, only to say that my contract - drawn up by a pro letting agent - did not specify the deposit could be used for damage, rent arrears, etc. Have the strong feeling they are understaffed and/or cld not be bothered reviewing properly. Strongly advise using any alternative to TDS, totally failed to protect me as landlord. Communications are from a generic email, cut-and-paste. Stated response times are not followed, virtually impossible to contact by phone. You cannot speak to the suspiciously anonymous "adjudicators". Total waste of time.

"Helpful"

I was unable to access the details of a quite old account. I had also recently just been set up a new account, after a house move.
Ashleen was very helpful and quickly identified and merged my accounts, so I could request a repayment.

"Five Stars"

Brilliant service from Ashleen who is always so helpful and really goes above and beyond to help us.

"I cannot believe how amazingly perfect…"

I cannot believe how amazingly perfect the assistance given to me was. If anyone is concerned about any queries they might have with TDS Northern Ireland...please contact them. It will be a pleasure and results to your query/queries will be satisfied.

"Very Helpful!"

Very helpful and efficient staff!

"Deposit Repayment"

A very courteous and helpful team who explained the process and timescales and kept me informed of how my case was progressing with regular updates.

Thank you.

"Lost and found deposit"

My landline isn't working so I tried Face Book chat, yes that desperate I was :-], and my lost deposit was quickly found and returned thanks to invaluable help of Manager Eamonn Hunt and his team, thank you all. Peter Sumbera

"Unpleasant Experience"

had a bad experience with TDS, had rented a luxury apt to 2 overseas professionals. When leaving the flat was left in a dreadful state and despite evidence and receipts submitted to bring the flat up to a reasonable standard the adjudicators ruled in favour of the tenants. What a waste of money and time spent, would not recommend joining this scheme.

"Reassuringly attentive and quick to an…"

Reassuringly attentive and quick to an important query. Brilliantly helpful

"Eamonn …"

We had a couple of awkward claims against deposits and Eamonn was incredibly helpful in talking us through the process. I couldn’t recommend him enough.