"Fantastic customer service"

The customer service was first class with this company. Had a problem with my order and they rectified it straight away. The table I purchased was beautiful. Just what i wanted

"We had a difficult situation as the…"

We had a difficult situation as the delivery was required before Christmas and there were a few problems but they were well managed by the staff.

"Bad bad customer service"

I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored us. As we were walking around, noone offered to help us, despite offering other customers help. When we decided to leave after looking around, we said goodbye, which was again met by a blank disinterested stare by both sales assistants. I won't be buying from them.

"Great"

The experience at the store was fabulous, I can't remember the lady's name that helped us but she was wonderful. HOWEVER the delivery experience goes down as the worst I have ever experienced I am planning on writing a proper review for this but still minor PTSD, whatever company you are using STOP. The men that came where so rude and if I am to completely honest looking for any excuse to not deliver, when I spoke to them on the phone and I said it is a tricky road to park, he replied "well then this will be a problem." When he arrived I said I've arranged for my neighbour to move his SUV for you right outside he said "you will have to arrange for another day." My neighbour said he will block the road so they can carry the sofa on to the street and then fit in the space. Finally they agreed. When I showed them my old sofa, "we can't take it as it was dismantled" I wrongly assumed this is part of what i paid for....so they watched me take it apart. You have to remember I had been waiting for this sofa and so excited for it to arrive before xmas. As two large men watched me on my hands and knees take apart the sofa they sniffed at the stairs and the other delivery route i showed them and then said "it can't get in here" THEY MADE NO ATTEMPT to even try. So long painful story short they left the sofa in my neighbours house and me and him took it into the property. Under duress they made me sign a form saying all was ok but to be honest I thought they were pathetic and I was proving to them that everything could be done. LAZY LAZY LAZY. I am sure they drive round delivering as few sofas as possible. Ruined my entire experience of Loungeco. And I will be publishing this review elsewhere.

"Lovely sofa and excellent customer…"

Lovely sofa and excellent customer service. Thanks

"Poor Customer Service"

Lack of communication and support.

"Great sofa quality"

Great sofa quality, very good comms, and good delivery service. Would recommend.

"Excellent quality sofas"

Excellent quality sofas, and great customer service.

"Trustworthy and great product/service."

Great product and customer service. Delivered perfectly on time. Very good value for money. Would highly recommend.

"Great"

Placing the order was very easy, we had to wait 10 weeks for the custom made sofa, the delivery was delayed, but i contacted the Lounge and they fixed it right away.