"Great Customer Service + Refund Processed Quick"

I don't usually write good reviews for companies but felt compelled as Esther who was on the customer services team was really great and very responsive.

I had multiple queries - e.g delivery, concerns about sofa not fitting through door, I had issues with the delivery team not showing up.

Esther was super responsive, put my nerves at ease - chased the delivery team when i had problems + when the delivery team couldn't deliver, Esther processed the refund very quickly.

Missing all four stars, as i wasn't quite so impressed with their delivery company Rhenus (didn't show up on the day, didn't even attempt bringing the sofa up to try!).

"Excellent experience at Chiswick store"

Fantastic service from Momo at Lounge Co, Chiswick. From the moment we walked into the store he couldn't have been more helpful. He gave us space to browse but was readily available to answer our questions and give us great advice on seat fillings and fabrics. He listened to us and came up with some great suggestions for complimentary patterned fabrics for a chair. We felt under no pressure to buy there and then. By the time we got home Momo had sent an email with pictures of our chosen sofa and chair in the fabrics we had selected along with the price. He also gave us swatches of both materials to take home. This made it easy to make our final decision. We called Momo the following day, where he made the process of ordering the furniture so easy and quick. We can't wait for it to be delivered now! Well done Lounge Co and especially Momo you make excellent customer service look easy when so many others seem to find it so hard.

"Superb advice and service"

Superb advice. Really helpful. Every question graciously answered. Wonderful explanations of all options and pros and cons. In the Islington store Paulina and Meena are a brilliant team.

"Paulina & the crew were extremely…"

Paulina & the crew were extremely helpful when we visited the store in Islington. Paulina called exactly when she said she would the following day & completed everything exactly as stated in the store.
Many thanks to all concerned, made the minefield of sofa shopping way easier 😊

"Great shopping experience. We visited your Islington shop having…"

We visited your Islington shop having traveled from Bromley, south east London and was met by Meena Rahi. She was extremely pleasant and helpful. We were offered refreshment and asked what we were looking for. She then showed us around explaining about all the products. Then left us to look for ourselves for a while. Once we had decided on some sofas she got all the swatches and placed them on the sofas. Nothing was too much trouble for her she even arranged for us to park our car as parking is only limited to an hour. All in all she made it a very pleasant and stress free shopping experience. I will certainly recommend anyone looking for a sofa. The after care has also been good as we were looking at cushions in a certain style and pattern. Very quick next day response by email and Menna called us. Looking forward to receiving our sofas

"I ordered a sofa recently through the…"

I ordered a sofa recently through the Islington store by phone. The customer service I received from Paulina was absolutely spotless and am very much looking forward to receiving my sofa. Thanks, Paulina!

"Poor customer service"

I ordered my sofa in September and didn’t receive it until December. Apparently the sofa was ‘wrongly labelled’ resulting in delayed delivery by nearly 2 months. I was told no compensation is offered as it’s a fault of the warehouse and not The Lounge Co. Very disappointing customer service, with constant chasing for updates. Such a shame as the product is of good quality.

"Superb service from Olaf!"

I have just returned from the Islington branch where I had such a fantastic experience. The showroom had all the sofa ranges and large colour swatches to help you choose the perfect colour and fabric. Olaf helped me so much to choose my new sofa - he was so patient and helpful and gave me lots of ideas. I even managed two visits in one day! Thank you so much Olaf - you were such a help today and I am going to order this weekend.

"Love my new sofa"

Love my new sofa, it’s so comfortable and great quality. Was a bit worried about delivery times as I read some bad reviews. However I was told 10 weeks in store when I ordered and it pretty much came on time, a few weeks before Christmas.

"Don’t buy unless you want your furniture delivered months late"

The pre sales was wonderful. It’s almost like that’s where all the money is spend.

I say this because the after sale service is the worst I have ever received from a company!

I brought my chair after the brexit, covid and the war and yet all these were excuses as to why my order was delayed by weeks.

On occasions when I replied to the email thread the person replying didn’t even have the courtesy to read my email and replied with something completely relevant or something else that was holding the matter up!

Now having had my chair for not ever 6 weeks wear and tear is being dramatically shown on the legs and the wood had even splintered!
The delivery company didn’t fix the legs on properly and so they are now bend and misshapen.

For a company promoting themselves as luxury this is by far the service I have received after many years of buying luxury products! I would not recommend to anyone