"5 yr old £1100 and very carefully…"

5 yr old £1100 and very carefully maintained sofa has become very uncomfortable and not as advertised - ordered extra high seat height which has decreased dramatically since purchase to a point where even the fittest users struggle to get up.. Lounge co unable to help and upholsterer has told us any cushion replacement/adjustments will only give temporary fix. Really disappointing as previous DFS sofa cost fraction of the price and lasted years longer. Seems you do not get what you pay for in the sofa world.
Response basically says sofa has reached its end of useful life. Will not waste money on supposed higher quality sofa in future.

"We have two sofas and a footstool that…"

We have two sofas and a footstool that we bought around 7 years ago from the lounge Co. We’ve had all covers off and washed them with no problems whatsoever. Spot cleaning them is also extremely easy and more than adequate for 99% of spillages. They look as great now as the day we bought them. All cushions can be rotated and are easy to reshape. Worth every single penny and highly recommend to anyone! Well done Lounge Co.

"We’ve had the sofa one week and we like…"

We’ve had the sofa one week and we like it very much. Keen to see how it wears over time before giving 5 stars

"Excellent experience"

It began with helpful, knowledgeable and honest show room staff, the correct information about delivery dates, and then a well-communicated delivery.

"New armchairs"

Delivered the furniture, well wrapped up to keep it clean. Then unwrapped it and put the feet on the furniture. All very well done.

"I was helped by James at the Chiswick…"

I was helped by James at the Chiswick showroom and I couldn’t rate him more highly.
He was very knowledgeable about the furniture styles, and fabric options.
He was patient and easy going making the buying process a pleasure.
Looking forward to the delivery of my sofa and chair.

"Length of time to deliver"

Length of time to deliver, 5 month delay from original delivery date is not acceptable, even if you did keep us updated with the delays

"Friendly Staff and Lovely Sofa"

Really happy with our choice of Sofa and look forward to our delivery of our 2 Rose Sofa's - took advantage of Chiswick Winter Sale and Momo Deville was very helpful throughout!

"Top marks for The Lounge Co."

I bought 2 Joseph chairs from The Lounge Co. The order was delayed, but the communication throughout was really good, always getting a friendly and detailed email informing me of progress. When the chairs did arrive I was really pleased with the comfort and quality they are gorgeous. Will definitely use The Lounge Co again. Great service and great product.

"Excellent sofa, on-time delivery"

We have just received our new sofa and are very pleased with the product. It was delivered on schedule and there was excellent pre-delivery communication from the company. The actual delivery team (from Wincanton) were also friendly and efficient. All in all, a really satisfactory experience from start to finish.