"Dreadful customer service."

We chose Lounge Co. because it was a small business, with good reviews, and a shorter turnaround time than most places to deliver our products (estimating 8 weeks). Unfortunately it's turned into a bit of a headache.

The day before we were expecting delivery, we received a call from the delivery company to say it wasn’t coming with no explanation as to why. We contacted Lounge Co who were seemingly unaware of this issue and promised to investigate. We never received a call back and we have had to chase constantly for any form of response since.

Whilst delivery has now been rescheduled (over 2 weeks after the original date) we have absolutely no confidence that the products will turn up at this point. We’re still waiting to hear from Lounge Co in response to our queries/complaints and it’s becoming increasingly frustrating.

Looking through the reviews this does seem to be common, particularly after they have your money!

"Lovely sofa."

Lovely sofa.

"Would definitely recommend The Lounge Co"

Wanted to write a review as I was so dependent on other reviews when I was selecting my sofa. I bought a 3 seater holly in woodland moss and I love it! It's quite firm, but that's what I was looking for. I hate having to constantly plump cushions! The colour is gorgeous and true to the swatch. I had great customer service from the team and delivery was actually slightly quick than initially anticipated. The delivery team arrived bang on time and were very helpful. I'd definitely recommend purchasing from The Lounge Co.

"Unacceptable customer service and getting worse. ."

Dreadful customer service with extremely poor communication. My order made on the 8th April was not put on the system until May due to a "system failure" I only discovered that there had been a problem when I contacted the company in June for an update as this was when I was expecting delivery. If someone had contacted me in May to inform me of the issue I would not be feeling so aggrieved about the situation.
My order will now not be ready until the earliest mid August, which means an order that was given a predicted delivery of 8 weeks will now take approximately 19 weeks.
I have lost confidence in this company and despite having a previous excellent experience with my sofas following this incident I would not order from them in the future.
25th June 2021
Despite The Lounge Company stating in their reply I would be contacted by Customer Care, 2 days later still no contact. This lack of response just confirms by poor opinion of this companies aftersales

"Lovely sofas"

Lovely sofas, very comfortable and great colour. Unfortunately had problems with delivery, sofas arrived 3 weeks apart and received limited communication.

"Top Service"

Very easy process, all timings met and very happy. Delivery excellent, all packaging remove and furniture located as required. 8 week delivery was on time.

"Great Customer Service"

Customer service in the shop was excellent. We visited the shop a couple of times before we decided on the purchase an L-shaped lounger. Both of the sales assistants we talked with were very helpful and gave us some swatches to take home to help us decide on colour. There was no sales pressure which made our shopping stress free. We are yet to receive our order so this review is based on customer service in the shop only.

"Samples were readily available"

Samples were readily available. Ordering was very simple and straight forward.
Looking forward to my sofas arriving

"Good customer service polite and…"

Good customer service polite and friendly could not fault them would recommend

"Delays upon delays."

After my first order delivery was cancelled due to a lack of fabric, I waited two weeks for them to put my order in again. I was told I then had to wait an additional 8 weeks for delivery.

I had posted a poor review on this website and the customer service team promised to call me every week to update me on the delivery. They promised me during every call, the couch was due to arrive on June 14th.

Well, I got a call a week ago from the delivery company saying they’ll be coming July 6th. The company wouldn’t even receive the couch till July 2nd.

I’m so bored of waiting for the couch I ordered in February.