"If there was a zero this is what I…"

If there was a zero this is what I would rate the Lounge Co. I have been waiting for two sofas since the end of April, supposed to be delivered last week, cancelled at the last minute and now a week on, no further information from anyone at ‘Customer Service’ I have emailed, called and left messages. Still nothing.

"Good furniture, good delivery team"

The furniture is good, arrived on time and the delivery team were excellent.

"Beautiful sofa"

Beautiful sofa, excellent quality and arrived quicker than expected.

"Can't fault the service and chair is…"

Can't fault the service and chair is very comfy

"Dreadful customer service"

Dreadful customer service, had to track down directors via linked in to eventually get a delivery date.
Fantastic sofa, but won’t respond & reply or give a true delivery date.

1 lady in customer service was very helpful, but the district impression she was hitting the same walls as I was.

This could have been 5 * review had they managed expectations & been truthful from the outset, it at least replied to messages & emails.

I would buy their furniture again, but only if they gave some kind of written delivery guarantee as spent 5 weeks sitting on a floor!

"Good quality"

Good quality, well priced, stylish furniture. Excellent customer service and delivery.

"My Daughter is so happy with her new…"

My Daughter is so happy with her new chair. The quality is superb and it is so comfortable. so loves the vibrancy of the colours too 10/10

If that wasn't enough, the delivery was perfect too!

"A waste of money and time. Avoid at all cost."

I placed an order on the 16th of May for a sofa to be delivered what was said on the checkout within 8 weeks. Well, I rang to get an update a month after and although the people on the phone are really lovely, they are clueless about what the progress of the order is, at any stage. I then got contacted by the delivery company to arrange a delivery date, however, they said there was an issue with how the order was passed to them as they had 2 sofas although it should be 1, to what I was asked to call myself to The Lounge Co (TLC) to fix the issue. Well, a few days after calling and being told the issue should be fixed, I rang the delivery company again, and yet the issue wasn't resolved, but a note was left instead. On the 12 of July, I got my delivery date given by SMS and email for the 24th, and on the 22nd I got a delivery slot of two hours. Well, today 23rd (less than 24h. before the given delivery slot) I received a call from the delivery guys saying they did not receive the sofa yet from TLC (seriously?). Right after I rang TLC and they had no clue about what could have happened (?) so I was promised a call back by Monday. I am really anxious reading all the previous reviews as this is exactly what has happened to other customers.
I DO expect a refund of the delivery charges (the least) as I spent a big sum of money but the company failed to deliver/provide customer service to the standard one expects considering what was paid. So, if you are about to purchase a sofa from here, please be aware of this as it seems to be a very common experience.
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Update: as of 27th of July I managed to get in touch with the customer service team, as always lovely people, not their fault, and I was advised that my sofa was not finished yet as the manufacturer ran out of something needed to complete the order. I asked for updates so I could know how long it would take to get it delivered, nevertheless, this was unknown by the two people I spoke to and they also said they could not get updates from the manufacturer until at least 2 more weeks which was completely unreasonable. Adding to this, I was also told that when I placed the order, the 8 weeks waiting time displayed on their website was due to an issue with the system as it should take definitely longer, at least 16, why nobody contacted me to let me know there was a system issue when I placed my order? I had to learn about this after they failed to deliver on time. At this point, I was offered a cancellation and refund to what I agreed.

Long story short, my experience with this company has been appalling, a complete waste of time, and very very frustrating. I wonder how the quality of the goods is if the company treats customers like that...

"Still not received my order"

Placed an order online as it's an online company, and paid in full.
After 12 weeks of no email update I called and was given a completion date of 30th June, 2 weeks went past nothing so I called again, this time to say they couldn't find the order.
After sending emails and more calls still nothing.
Called today and they have no fabric in stock and they can't give me a delivery date.
All very frustrating but I guess they think it's my problem not there's!!!
It probably wouldn't have been such an annoying process if just someone would keep me updated.

"We've had a sofa from them before"

We've had a sofa from them before - great quantity and always arrives on the delivery date...