"Absolutely love my new sofas"

Absolutely love my new sofas - they look fabulous and are so comfortable it's difficult to get up again! Good quality and a very good price.

"Lovely sofa"

Lovely sofa. Colour exactly as the sample swatch. Long lead time, which was made longer by the delivery company not being able to deliver for over a month when the sofa was ready. But we were in no rush so had no problem with it. Issue with the legs being loose and not straight required two technicians to come out and the second fixed the problem easily. Lounge co was very easy to get hold of and dealt with everything in a courteous and efficient manner. They also gave me call when the second technician had been to make sure everything was resolved to my satisfaction. I can recommend this company on my experience so far.

"Mix up with order and delays"

Mix up with order and hence one of the two footstools significantly delayed. When the footstool arrived there is a big colour variation on the wooden top.

"Avoid this company"

We waited for 4 months for our sofa, only to be told 1 week before our delivery date that the sofa had been lost. We received vague, meaningless updates for a further month, and were then informed that it was fully lost we would need to re-order and wait another 6 months.

No meaningful discount was offered and they didn’t really seem to care much, if felt like this sort of thing happens at Lounge Co all the time. A quick scan of Trust Pilot confirms that this is a regular pattern of losing sofas and failing to place orders. Some people seem to have had this situation multiple times, so even if we placed a second order, I have zero confidence that Lounge Co would actually deliver it.

The customer service was very poor. The gave vague explanations of what was going on that didn't make sense. It just seemed that they were trying to make up excuses for why they hadn't made our sofa. It’s a shame that they can’t be more honest with customers and be up front about the issues they are facing.

My advice is to go with another company and save yourself the disappointment.

Update Feb 22 - despite the reply from lounge company promising someone would be in touch, nobody from the company reached out to me, no one followed up. Just more lip service and empty promises. They literally don’t care. Avoid like the plague.

"Lovely Lady in Fenwicks Newcastle"

Lovely Lady in Fenwicks Newcastle, explai Ed everything very well and went back the following day to see her with husband and purchased the sofa.

"Very pleased with our new sofa that was…"

Very pleased with our new sofa that was delivered today. Excellent workmanship and quality. Everything with the delivery went well.

"Still waiting and very frustrated"

I still find myself calling Customer Services weekly or biweekly for an update following an order placed on May 5th (with an advertised lead time of 6 weeks) with no results.

I chose to order from a UK company naively thinking this would mean good communication and a simpler supply chain.

The last I've been told is 'the manufacturer, Parker Knoll has not responded to requests from The Lounge Company on status of the sofa'. A deeply frustrating experience.

"Great delivery service."

Great delivery service.

"Still waiting for a call..."

Still waiting for a call...
I did have someone call me and ask my order number which I couldn't locate at the time as it was on my partners email under his name. They said they would ring me back later that morning... this was about 2.5 weeks ago now. So I'm still waiting for a sofa and a call back... currently on a 6 month wait, ordered the sofas in APRIL! I wonder if I'll get a call back or sofa first... just can't believe how awful this whole experience has been. We've told Furniture Village to stop dealing with The Lounge Co as it gives them such a bad name; feel so sorry for them having to deal with The Lounge Co mess ups. How can a company get it so wrong?!

"After 2.5 years, I still hate my sofa"

This is a follow up review to one I've previously left. I received my sofa about 2.5 years ago and was immediately unhappy with it. I had a several months long dispute with customer service, but they refused to resolved any issues.

After 2.5 years, I still hate my sofa! The cushions are sunken, misshaped and can't be plumped up. It's really uncomfortable. I actually get embarrassed when people come over, because they just sink into it and I always feel like I have to explain why I have such a crap sofa.

Be warned that the sofa you see in the showroom IS NOT the same quality that you'll receive at home. Their manufacturers clearly scrimp on quality once a transaction has been made, and their customer service is highly skilled at evading blame, so you'll be stuck with crap sofa.

Response to Laura: A technician came, but told me that they had never been to a Lounge Co showroom, and didn't know what the actual sofa should look or feel like. So I have no idea how he was meant to accurately assess my sofa for quality control. It felt like your company just paid for someone to come and give the sofa the green light, so you could wash your hands off me.
The sofa I have is not of the same quality of sofa that I saw and sat on in the showroom. I took pictures and even took one of the cushions to the Chiswick showroom and the store manager agreed with me, but your customer services was awful about helping me.